Learning & Development Facilitation Specialist (Remote)

at  University of Arizona Global Campus

The Learning & Development Facilitation Specialist for the University of Arizona Global Campus (UAGC) is a full-time , remote employment position reporting to the Learning & Development Training Manager . This key Student Experience Training Team member will be crucial in implementing and facilitating effective employee training programs, including New Hire Orientation and role-specific training for our student-facing teams. The ideal candidate will have a bachelor’s degree, be extremely adaptable, enthusiastic, passionate about education, and highly organized. This role will have the opportunity to create engaging and impactful learning experiences and utilize innovative instructional methods to enhance the skills and knowledge of our workforce.

STUDENT EXPERIENCE TEAM CORE VALUES:

Culture of Care – creating an environment where students, faculty, and staff feel valued and supported through personal connection. Students First – Student first focus should be considered with every decision. Test and Measure – Promote a culture of testing by measuring every initiative. Challenge the Status Quo – Processes and strategies should be continuously challenged and tested. Build for today and tomorrow – Repeatable and globalized processes should be implemented wherever possible.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Adaptability while maintaining program objectives
• Clear and concise communication skills, both written and verbal
• Facilitation – Virtual
• Zoom for virtual learning
• Microsoft 365: SharePoint, Teams, Word, PowerPoint, Excel
• Instructional Design and Adult Learning Theories using the ADDIE Model
• Comfortable with a high level of autonomy; know when to bring in partners and ask for help
• Familiarity with LMS such as Canvas, Workday, or similar
• Problem-solving while still maintaining/meeting the objectives of the content
• Excellent organizational project management skills, with the ability to handle multiple initiatives simultaneously and meet deadlines
• Strong attention to detail and the ability to maintain content development and delivery accuracy
• Excellent oral and written communication and interpersonal skills, with the ability to engage and inspire learners at all levels
• Proficiency in using learning management systems (LMS) and other learning technologies such as Workday, Canvas, and Office 365 applications
• Ability to influence others on change management processes and present ideas in a way that adds value to the business operations
• Needs Analysis/Performance Consulting
• PowToon, Articulate 360, Storyline, Vyond, or similar
• Relationship building with department leaders and building credibility with individual contributors

MINIMUM QUALIFICATIONS:

• Bachelor’s degree or equivalent advanced learning attained through professional level experience required.
• Minimum of 3 years of relevant work experience, or equivalent combination of education and work experience.
• Minimum of two years of experience in learning and development, instructional design, or training facilitation in a corporate or higher education setting

PREFERRED QUALIFICATIONS:

• Bachelor’s degree in Instructional Design, Human Resources, Education, Organization Management, or a related field preferred
  Outstanding UA benefits include health, dental, and vision insurance plans; life insurance and disability programs; paid vacation, sick leave, and holidays; UA/ASU/NAU tuition reduction for the employee and qualified family members; retirement plans; access to UA recreation and cultural activities; and more!
  The University of Arizona has been recognized for our innovative work-life programs.
  Rate of Pay: $59,404 - $74,254
  Compensation Type: Salary at 1.0 full-time equivalence (FTE
  Grade: 8

• Learning Program Design: Collaborate with subject matter experts and stakeholders to analyze training needs and create comprehensive learning programs that align with organizational goals and objectives. Example of Work: Develop a new onboarding program for new hires that incorporates interactive workshops, e-learning modules, and assessments to ensure a smooth and productive integration into the company.
• Content Development: Design and produce engaging training materials, including presentations, e-learning courses, job aids, and facilitator guides, that cater to diverse learning styles and promote active participation and learning measurement. Example of Work: Create a series of interactive e-learning modules for a customer service training program, including scenario-based quizzes and real-life simulations.
• Facilitation and Training Delivery: Conduct virtual training sessions dynamically and engagingly, fostering a positive learning environment and ensuring participants comprehend and retain the content and feel confident in their role moving forward. Example of Work: Lead a two-week role-specific program that incorporates company culture (soft skills) with hands-on practice and role-play for processes and procedures.
• Assessment and Evaluation: Implement assessment strategies to measure training programs’ effectiveness and identify improvement areas, gathering feedback from participants and stakeholders. Example of Work: Create a roleplay scorecard that managers can use to assess the effectiveness of role-specific training at the 30/60/90-day benchmarks. Administer pre- and post-training surveys to evaluate the impact of a technical skills training program on the productivity and performance of employees.
• Learning Technology Utilization: Leverage learning management systems (LMS) and other digital tools to deliver, track, and manage training content efficiently. Example of Work: Utilize an LMS to create and deliver a compliance training program, ensuring employees complete the required modules within the stipulated timeframe.
• Continuous Improvement: Stay current with higher education and learning and development industry trends and best practices, proactively suggesting enhancements to existing programs and proposing innovative learning solutions. Example of Work: Introduce a monthly “Learning Lab” session where employees can explore and experiment with emerging technologies to enhance their professional skills.