Learning & Development Manager

at  PCH Hotels Resorts

JOB OVERVIEW

We are looking for a dynamic learning and development professional with a passion for nurturing talent and enhancing workplace culture! At PCH Hotels & Resorts, we know that exceptional guest experiences begin with well-equipped and inspired associates. As our Learning & Development Manager, you’ll play a key role in designing, coordinating, and delivering impactful training programs that align with our commitment to excellence.

LEARNING & DEVELOPMENT MANAGER

We are looking for a dynamic learning and development professional with a passion for nurturing talent and enhancing workplace culture! At PCH Hotels & Resorts, we know that exceptional guest experiences begin with well-equipped and inspired associates. As our Learning & Development Manager, you’ll play a key role in designing, coordinating, and delivering impactful training programs that align with our commitment to excellence.
PCH Hotels & Resorts is an award-winning hotel management company with prestigious properties located throughout Alabama. PCH has been recognized among the Best Companies to Work For in Alabama in 2023 and 2024, and was the ONLY hospitality company to make the list in either year. We are exceptionally proud of our commitment to core values, the company-wide commitment to growing our leaders internally whenever possible, and living up to our company motto of providing “hospitality with heart & soul”.
Reporting to the Corporate Director of Learning & Development, some of the key responsibilities of this role will include;

Learning Program Administration & Development

• Prepare and administer learning programs, including internal initiatives and brand-required training.
• Oversee multiple learning & development projects, developing materials and e-learning modules within the company’s Learning Management System (PCH U).
• Manage learning events by coordinating logistics, including event space, F&B arrangements, and promotions in collaboration with property event leaders.

Course Delivery

• Facilitate or assist in the delivery of engaging, interactive learning sessions tailored to internal and brand-required needs.
• Use diverse teaching methods (e.g., workshops, demonstrations, role-playing) to accommodate different learning styles.
• Generate and analyze reports to monitor program effectiveness, recommending improvements as needed.

Performance Monitoring

• Partner with departments and managers to identify skill gaps and develop targeted learning opportunities.
• Track attendance, completion rates, and compliance to ensure alignment with company culture and policies.

Staying Ahead of Industry Trends

• Stay current with trends in hospitality training and development.
• Incorporate best practices and innovative approaches to enhance program offerings.

Please refer the Job description for details