Learning & Development Officer

at  LiveBetter

SERVICE DESCRIPTION

The Operational Excellence division provides a range of operational support services designed to improve
the efficiency and effectiveness of our operational teams.

POSITION DESCRIPTION

The primary objective of this position is to deliver training to employees to equip them with the skills and
knowledge to undertake the requirements of their positions. This includes delivery of the New Worker
Training Program to employees commencing with LiveBetter, along with the delivery of other training
programs to employees as needed.

Core responsibilities for this position include:

• Delivery of training as part of the New Worker Orientation Program to employees commencing

with LiveBetter.

• Delivery of training programs to employees to equip staff with the knowledge, practical skills to

carry out work-related tasks.

• Administering and preparing for training events, including data entry, booking staff into training,

setting up training rooms and other administrative functions as directed.

• Completing all required documentation at and following training to ensure accurate record keeping
• Raising suggestions for training for employees, along with any feedback received during training, to

the Orientation Lead

• Assisting with the assessment of employee skills and knowledge to determine training needs.

MANDATORY QUALIFICATIONS

LiveBetter Position Description

• N/A

DESIRABLE QUALIFICATIONS

• Relevant Disability or Community Services qualification, preferably Certificate IV level or above OR
  Certificate IV in Workplace Training and Assessment (TAE40116), or its equivalent.

SKILLS, KNOWLEDGE, AND EXPERIENCE

• Experience working in the Community Services/Human Services sector.
• Experience delivering training or coaching or mentoring team members.
• Demonstrated ability to self-manage tasks, time and meet deadlines.
• Excellent verbal and written communication skills.
• Sound ICT skills including familiarity with Microsoft Teams and Office 365 products and operation of

computers and tablets.

• Demonstrated problem solving skills and the capacity to generate innovative solutions.
• The ability to exercise initiative and the ability to learn from others in the organisation and share

knowledge and learnings.

• A personal commitment to improving your own knowledge and skills.

DUTIES AND RESPONSIBILITIES

• Provide professional and timely advice and service on organisational development issues to the

New Worker Orientation Lead and Head of Workforce Development

• Inspire, encourage, and recognise contributions to improvement and achievements by staff and

other internal and external stakeholders.

• Empower staff to take initiative by providing all required resources and training, with a focus on

individual accountability.

HEALTH, SAFETY AND ENVIRONMENT RESPONSIBILITIES

All staff are required to take reasonable care for their own health and safety and that of other personnel
who may be affected by their conduct.

Our Purpose:

• We inspire possibility by giving people access to support in their chosen community

Core responsibilities for this position include:

• Delivery of training as part of the New Worker Orientation Program to employees commencin

carry out work-related tasks.

• Administering and preparing for training events, including data entry, booking staff into training