Learning Environments Support Technician (Information Technology Consultant

at  California State University

Job no: 543475
Work type: Staff
Location: San Diego
Categories: Unit 9 - CSUEU - Technical Support Services, Probationary, Full Time, Information Systems & Technology, On-site (work in-person at business location)
Are you passionate about technology and enjoy solving technical challenges? We’re looking for a Learning Environments Support Technician to join our team in creating and maintaining cutting-edge classroom and collaborative learning environments! In this role, you will support various aspects of classroom technology and provide technical assistance to faculty, staff, and students in the Engineering and Interdisciplinary Sciences Complex. If you have a knack for troubleshooting and a passion for education, we want to hear from you!

DEPARTMENT SUMMARY

The SDSU OneIT Community is vital to the university’s success by delivering core technology services across our campuses, colleges, administrative areas, and auxiliary units. Our mission is to support innovation in teaching, research, and service by strategically developing infrastructure, responsibly managing IT assets, actively engaging with our community, and fostering collaboration. Guided by our Chief Information Officer / Vice President for Information Technology, we uphold SDSU’s commitment to learning, discovery, and engagement, with our core values—service, collaboration, respect, integrity, innovation, and professionalism—permeating every aspect of our work.
IT Services (ITS), Service Management comprises Desktop Services, Learning Environments, and the ITS Help Desk. These areas combine technical expertise, customer service, and proactive problem-solving to enhance the overall technology experience for the SDSU community, including students, staff, faculty, and emeritus staff and faculty.
For more information regarding the IT Services department, click here.

EDUCATION AND EXPERIENCE

To enter this classification, a basic foundation of knowledge and skills in technical information systems and application program packages is a prerequisite. This foundation would normally be obtained through a bachelor’s degree in computer science, information systems, educational technology, communications, or related fields, or similar certified coursework in applicable fields of study. Foundation knowledge and skills for the Information Technology Consultant, depending on the nature of the position assignment, may include working knowledge of common software application packages, equipment platforms, reference database systems and sources, and training methods and a basic understanding of networks, data communication, and multimedia systems.

KEY QUALIFICATIONS

• Three or more years of experience providing academic technology support in a higher education setting.
• Experience in the operation and maintenance of a broad range of audio and video equipment, including distribution and projection systems.
• Knowledge web conferencing tools and technology such as Zoom, WebEx, Skype for Business, Google Hangouts.
• Knowledge of Extron control devices and programming.
• Knowledge of wireless technologies configuration and troubleshooting.
• Knowledge of digital display technology and configuration i.e. signage and information kiosk.
• Ability to work effectively with faculty, staff, and administrators.

• Classroom Technology Maintenance: Assist with the construction, setup, and maintenance of AV and classroom technology systems to support an optimal learning experience.
• Help Desk & Equipment Loan Support: Provide day-to-day technical support and guidance through the Learning Environments Help Desk, managing ITS’s equipment loan service and addressing user inquiries.
• Conference Room & Collaborative Space Support: Ensure conference rooms and collaborative spaces are fully equipped, operational, and ready for meetings, events, and presentations.
• Scheduling & Technical Support: Manage the scheduling and technical needs of classroom spaces and conference rooms, including setup and breakdown of AV equipment as required.
• Digital Signage Maintenance: Support and maintain digital signage across the EISC Complex, ensuring accurate and timely content display.
• Troubleshooting & Issue Resolution: Quickly identify, diagnose, and resolve technical issues to minimize downtime and disruption for users.
  If you are ready to contribute to a thriving academic community and bring technology to life in educational settings, apply today and become a valued member of our ITS team!