Learning & Knowledge Specialist

at  UFG Insurance

The Learning & Knowledge Specialist will support the Learning & Knowledge vision, strategy, and overall efforts by partnering with the Learning & Knowledge team as well as the business to implement solutions that solve business and performance needs. This position will own the design, delivery, and other aspects of new hire and/or assigned trainings. This role will consult with relevant business units to develop and implement onboarding, upskilling and technical learning programs in addition to other projects or duties as assigned.

EDUCATION:

• Bachelor’s degree in education, business or equivalent experience preferred.

EXPERIENCE:

• Experience in designing and delivering training for adults preferred.
• Experience in the insurance industry preferred.
• Experience in planning and organizing preferred.
• Experience using Microsoft 365 Suite preferred.

• Experience in project management preferred.

  Knowledge, skills & abilities:

• Tenacious and responds to challenges with a growth mindset.

• Ability to establish priorities, meet deadlines, and work independently or in a group.
• Strong communication skills with the ability to communicate effectively at all levels of the organization.
• Curiosity regarding new and emerging technologies.
• Dedicated to lifelong learning and growth.
• Comfortable presenting and teaching skills.
• Must be customer-service oriented.
• Strong partnering and collaboration skills.
• Able to analyze information and prepare logical recommendations.
• Feedback-driven and ability to discern and implement constructive feedback.
• Interpersonal skills with the ability to develop a deep and broad network of influence.

• Ability to handle confidential information and material with the highest degree of professional responsibility.

  Working Conditions:

• General office environment, remote, hybrid or in-office considered.

• Stays current with and adopts evolving practices, trends, and tools in the learning & knowledge field.
• In partnership with key stakeholders, identifies, collaborates, and executes on strategies and tasks that optimize the user experience, functionality, integration with other platforms, and overall effectiveness of our internal LMS/learning platforms. Stays current on relevant knowledge and skills required to do so.
• Provides instructional design and facilitation/training delivery of content through usage of existing programs/content or through the creation of new programs as required by the business.
• Provides a positive learning experience when facilitating through appropriate usage of facilitation/training delivery principles, exhibiting positive attitudes and behaviors, creating an inclusive environment for all participants, and through proper management of any inappropriate behaviors during facilitation.
• Demonstrates proper use of training materials, including written or electronic documents.
• Creates and updates documentation to verify accuracy and relevancy.
• Navigates complex situations with solution-oriented mindset.
• As requested, serves as the producer/facilitator of virtual or in-person events or training, which includes assisting before, during, and after an event such practicing beforehand, coordinating breakout rooms, monitoring the chat box, etc.
• Creates and contributes to a culture of excellence and evolution by utilizing a growth mindset, challenging the status quo, and continuously seeking ways to improve.
• Contributes to and collaborates with team members to plan and execute on identified projects, tasks, processes, behaviors, or other work-related items.