Learning Manager, Specialized and Advanced Learning

at  LSEG London Stock Exchange Group

Overview:
The Operations Academy Team operates within the Operations Performance Enablement Group. Our mission is to support LSEG Operations employees through their Career lifecycle, onboarding new employees, build technical skills, embedding ways of working, and developing operations leaders. Through targeted, relevant, impactful, and timely learning solutions, we foster growth and excellence in Operations.
The Learning Manager will report to the Director of Operations Academy and lead a team of learning professionals, passionate about designing, creating, implementing, and maintaining global programs that are targeted, efficient, cost-effective, and ensure a consistent and high-quality learning experience aligned with business priorities.

Responsibilities:

• Lead a team of Learning Specialists, Senior Learning Consultants, and Learning Consultants across operational centers in Manila, Bangalore, Cape Town, and Gdynia.
• Initiate, manage, deliver, and evaluate global learning programs that improve employee competencies which are aligned with business requirements.
• Engage stakeholders and foster a culture of continuous learning by identifying areas for improvement and defining action plans.
• Collaborate with functional Program Managers and Subject Matter Experts to develop new learning programs and maintain existing ones.
• Maximise your expertise in the latest Learning & Development industry trends to provide learning solutions that support business priorities and professional growth for Operations employees.
• Regularly provide updates on learning program effectiveness, participation rates, and impact on employee and business performance.
• Generate reports on key metrics, such as completion rates, learner satisfaction, and program ROI .
• Collaborate with stakeholders to identify additional reporting needs and tailoring reports accordingly.

Qualifications:

• Minimum 7 years experience in a Learning Professional role.
• Proven leadership skills, with a track record of managing team and individual performance.
• Thought leadership and critical thinking in designing and executing large-scale learning programs.
• Experience in effective learning program evaluation, measurement, and reporting.
• Ability to influence stakeholders at a Senior or Executive level within a complex matrix environment.
• Experience managing multiple projects and building high-performing teams.
• Ability to work under pressure and drive creative outcomes in ambiguous situations.
• Up-to-date knowledge of Learning & Development trends and industry standard methodologies.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.
Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.
Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.
LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.
We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs.
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• Lead a team of Learning Specialists, Senior Learning Consultants, and Learning Consultants across operational centers in Manila, Bangalore, Cape Town, and Gdynia.
• Initiate, manage, deliver, and evaluate global learning programs that improve employee competencies which are aligned with business requirements.
• Engage stakeholders and foster a culture of continuous learning by identifying areas for improvement and defining action plans.
• Collaborate with functional Program Managers and Subject Matter Experts to develop new learning programs and maintain existing ones.
• Maximise your expertise in the latest Learning & Development industry trends to provide learning solutions that support business priorities and professional growth for Operations employees.
• Regularly provide updates on learning program effectiveness, participation rates, and impact on employee and business performance.
• Generate reports on key metrics, such as completion rates, learner satisfaction, and program ROI .
• Collaborate with stakeholders to identify additional reporting needs and tailoring reports accordingly