Learning Operations Coordinator

at  KPMG

COMPANY DESCRIPTION

KPMG is one of the most trusted and respected global professional services firms. Through depth of expertise, clarity of insight and strength of purpose we help our clients solve complex challenges, steer change, strengthen, transition and grow. We are looking for talented people who share our purpose of inspiring confidence and empowering change for our clients, our people and our communities. Are you ready to join our team as we deliver on a significant technology agenda?
Due to an exciting phase of tech transformation in our People & Inclusion function, we are searching for an accomplished and experienced Learning / Shared Services professional to join our Parramatta team, as a Coordinator.
As customer service professionals who makes things happen for our people, our team is focused on doing things right, and doing the right thing, to ensure we deliver a great service.

JOB DESCRIPTION

In your new role you will be responsible for activities including (but not limited to) the following:

• Course setup and hospitality in learning management system
• Assisting facilitators with online facilitation of programs
• Preparing budget reports and invoicing
• Communicating with employees and managers to resolve queries at a first level response
• Support with seasonal projects & campaigns
• Stakeholder management

At KPMG, we believe diversity of thought, background and experience strengthens relationships and delivers meaningful benefits to our people, our clients, and communities.

QUALIFICATIONS

To be considered for this opportunity, your qualifications, skills & experience could include:

• Experience in administration or in a call-centre environment preferred
• Exceptional prioritisation and time management skills
• Strong written & verbal communication
• Ability to strictly follow standard operating procedures and adhere to SLAs is critical
• Experienced with MS Office, Service Now, Learning Management and other HR systems is desirable
• Deliver excellent service through effective management of workload with a continuous improvement mindset
• Team player that takes ownership and is comfortable working both individually and within a team

• Course setup and hospitality in learning management system
• Assisting facilitators with online facilitation of programs
• Preparing budget reports and invoicing
• Communicating with employees and managers to resolve queries at a first level response
• Support with seasonal projects & campaigns
• Stakeholder managemen