Learning Services, Learning Services Specialist - Bilingual - TIES

at  Telus International

POSITION OVERVIEW:

The primary role for this position is to train, monitor, and inspire new and current TELUS International Team Members to provide customers with a superior customer service experience. This team is looking for a dynamic, self-motivated, proactive, and responsible candidate with great interpersonal skills who understands our business requirements, performs various tasks such as staff retention during the training/nesting, and performs administrative duties such as report attendance, flags, issues with tools, performance issues, update different reports from the Client or TELUS, etc., at all times.

REQUIREMENTS:

• Schedule flexibility.

QUALIFICATIONS:

• English - B2:
• Oral and written comprehension.
• Appropriate use of language
• A third-year level or graduate of Education, Communications, Business Administration, Industrial Engineering, or related career - Desirable
• Learning Development - Desirable
• Proven experience in personnel training - Desirable

Support the onboarding process of new hires from start to end while improving the learner’s experience through a suitable learning environment and ensuring there is a smooth transition to operations. Delivers Walmart’s courses using adult learning approaches and blended delivery methods, as well as rehearsing course content ahead of time and explaining processes, policy guidelines, workplace expectations, and culture. Manages learner performance and behavior during classes, as well as gathering comments and analyzing findings, keeping up to date with course materials and optimal facilitation techniques by preparing materials for course delivery, monitor, track, and report learning activities; incorporating trainee feedback and performance metric results.