Learning Services Senior Specialist

at  BP

JOB DESCRIPTION:

We are a global energy business involved in every aspect of the energy system. We are working towards delivering light, heat and mobility to millions of people, every day. We are one of the very few companies equipped to solve some of the big complex challenges that matter for the future. We have a real contribution to make to the world’s ambition of a low carbon future. Join us and be part of what we can accomplish together. You can participate in our new ambition to become a net zero company by 2050 or sooner, and to help the world get to net zero.

Ensure the ‘smooth’ & well managed transition of new learning offers, sharing SME advice and best practice regarding system functionality, configurations and the Operating Model.
Deliver a consistently high standard to all your internal &/or external customer groups.
Accurate configuration of new offers and change management against existing offers across internal systems, including bp’s Learning Management System (Cornerstone) and workflow tool (Salesforce).
Sound change management and stakeholder engagement ensuring that bp’s core data and delivery standards are applied; raising risks and issues as required.
Build collegiate and balanced relationships with content owners whose expectations are aligned with learning’s service levels and data & delivery standards.
Ensure that the highest standards of data & information management are consistently maintained in support of your work.
Provision the e-learning publication service, ensuring thorough testing and validation checks are in place.
Responsible for provisioning goods and services for training sessions, identifying and advancing risks with potential solutions, and scheduling trainers and faculty while coordinating with individual faculty and vendors.
Select and confirm appropriate training venues based on defined criteria and budget considerations, and timely order training materials and arrange special requirements, including managing virtual or physical materials, IT services, catering, and necessary tools (e.g., scrap cars, diesel oil).
Administer sessions by completing tasks in Salesforce and ensuring accurate, timely updates to training records in Cornerstone.
Record and follow up on invoicing for estimated and actual costs of goods and services contracted for sessions.
Ensure session schedule changes are promptly reflected in Salesforce and communicated to vendors, learners, and faculty.
Point of contact for complex learner queries through cases, thoroughly investigate often time sensitive queries, whilst managing the learner’s expectations.
Work with procurement to onboard training vendors.