Learning Specialist (12-Month Contract)

at  Osler Hoskin Harcourt LLP

Osler, Hoskin & Harcourt LLP is one of Canada’s leading business law firms. Advising many of Canada’s corporate leaders, as well as U.S. and international parties with extensive interest in Canada, our more than 1,000 firm members are based in offices in Toronto, Montréal, Ottawa, Vancouver, Calgary and New York.
Osler prides itself on attracting and maintaining some of the brightest talent in the legal arena. Our lawyers, students, management and business professionals have created a unique firm culture which nurtures mentoring and the exchange of ideas. Osler is a dynamic and exciting place to begin a career or carve out a new path.
Are you passionate about learning technology? Are you organized and responsive to client needs? We have a great opportunity on Osler’s professional development team! As a Learning Specialist, you will be responsible for the day-to-day administration of our national Learning Management System including managing system upgrades, providing user training and support; maintaining process integrity; trouble-shooting and delivering just-in-time solutions. This role also supports the development and delivery of staff programming.

POSITION REQUIREMENTS

Education and Experience
This position requires a university degree, and 2 years’ work experience an LMS administrator role. Knowledge of Adobe Learning Manager or other similarly complex LMS preferred. Certifications or experience in project management and/or adult learning an asset.

Knowledge and Skills

• Comprehensive experience administering an LMS (creating courses, assigning users, and back-end maintenance)
• Attention to detail and accuracy with numbers and text
• Highly flexible, with strong customer service-orientation and professional manner
• Effective communication and presentation skills
• Strong organization, consulting and project management skills
• Ability to take initiative and work independently
• Learning design, development and delivery experience
• Discretion and ability to maintain confidentiality

For the safety of firm members and visitors, Osler is committed to complying with the recommendations of public health authorities, including with respect to adopting mandatory vaccination policies. Employment at Osler is therefore conditional on complying with any vaccination policies that Osler may adopt from time to time in response to the recommendations of public health authorities.
We are currently working in a hybrid work arrangement, with a requirement to work partially in the office and an opportunity to work remote.

• Develops deep expertise with OslerACADEMY, the firm’s LMS (Adobe Learning Manager)
• Builds a community of LMS users, including training and supporting LMS administrators, content authors and instructors on effective system use
• Updates monthly user list and ensures HCM integration functionality and other ongoing system maintenance
• Troubleshoots issues escalated by other team members/users; as well as issues identified during upgrades. Acts as main point of contact and manages tickets with Adobe support team.
• Acts as program lead to General Orientation and Staff Programming. This may include sourcing and/or developing occasional soft skills programs for staff.