Learning Specialist

at  MLSE

Company Description
At Maple Leaf Sports & Entertainment Partnership (MLSE), we are committed to creating an inclusive workplace that is representative of our community and where all employees feel they belong and can reach their full potential. We are Canada’s preeminent leader in delivering top quality sport and entertainment experiences and one of North America’s leading providers of exceptional fan experiences. We are the parent company of the National Hockey League’s Toronto Maple Leafs, the National Basketball Association’s Toronto Raptors, Major League Soccer’s Toronto FC, the Canadian Football League’s Toronto Argonauts and development teams with the Toronto Marlies (American Hockey League), Raptors 905 (NBA G League), Toronto FC II (MLS NEXT Pro League) and Raptors Uprising Gaming Club, the Toronto Raptors Esports franchise in the NBA 2K League.
MLSE owns and/or operates all the venues our teams play and train in, including Scotiabank Arena, BMO Field, Coca-Cola Coliseum, Ford Performance Centre, BMO Training Ground, and OVO Athletic Centre. We also provide fans in Toronto with incredible live music and entertainment events, as well as exceptional culinary experiences through our restaurants (e11even and RS) and clubs (Hot Stove Club, ScotiaClub and Platinum Club). Through MLSE Foundation, we have invested more than $45 million into Ontario communities since 2009 and with MLSE LaunchPad, we provide a place where youth facing barriers use sport to recognize and reach their potential.
We achieve all of this through our Common Purpose - to unite and empower our employees to create extraordinary moments for our fans and each other. Come be a part of the team.
Job Description

The Learning Specialist partners with Operational Leaders, HR Business Partners, and the Health & Safety Specialist to create effective training programs for MLSE’s hourly workforce and management groups. Reporting to the Manager, Learning & Organizational Development, this role requires a passion for professional development, excellent project management abilities, and deep expertise in creating learning content. Effective communication and collaboration are key to building relationships at all levels of MLSE and will help to ensure your success in this role.

• Develop and deliver learning initiatives for MLSE’s hourly workforce and operational management groups (e.g., Food & Beverage, Security, Event Staff) to improve fan and guest experiences across all of our venues.
• Build programming aligned with MLSE’s Values and employee policies, while ensuring adherence to OHSA, Ontario Food Safety legislation, and AODA guidelines.
• Deliver on all stages of a project within the established timeframes and simultaneously manage several projects to successful completion.
• Write, edit, and format documentation and materials needed for each program including facilitator scripts/guides, workbooks, storyboards, webinars, videos, and other training media as needed.
• Deploy a range of learning modalities to support a variety of learner experiences, ensuring content is timely, relevant, and connected to responsibilities and growth.
• Continuously measure the efficiency of operational learning programs, identifying trends and insights to make updates/improvements on an ongoing basis.
• Support the organizational onboarding strategy for the hourly workforce, aligned with MLSE’s employee value proposition.
• Identify learning partners to support content needs, continuously meeting with current and potential vendors.
• Champion and support full inclusion by embedding Equity, Diversity & Inclusion (EDI) practices and delivering enterprise learning content as needed through MLSE’s LMS (Workday).
• Partner with the HR Technology team to optimize Workday LMS functionality.

Qualifications

Note: Before reviewing the qualifications listed below, we want you to know that we understand you may not meet all the qualifications described and have other relevant expertise and experience. We invite you to please share this with us in the “Message to the Hiring Manager” section of our online application.

• At least 3 years in instructional design, e-learning development, training, or similar (L&D) experience; hospitality or food service industry preferred.
• Ability to collaborate with senior leadership to comprehend and evaluate L&D requirements and convert them into a detailed learning plan.
• Experience conceptualizing, crafting, implementing, and completing new learning & development programs.
• Intermediate knowledge and experience with rapid eLearning development tools (Articulate Storyline, Rise 360) and experience with LMS administration an asset (Workday).
• Proven critical thinking and analytical skills.
• Desire to continuously learn and innovate.
• Excellent time management skills, with the ability to manage multiple priorities.
• Outstanding communication and facilitation skills.
• Committed to exceptional customer experience and driven by excellence.

Additional Information

• Develop and deliver learning initiatives for MLSE’s hourly workforce and operational management groups (e.g., Food & Beverage, Security, Event Staff) to improve fan and guest experiences across all of our venues.
• Build programming aligned with MLSE’s Values and employee policies, while ensuring adherence to OHSA, Ontario Food Safety legislation, and AODA guidelines.
• Deliver on all stages of a project within the established timeframes and simultaneously manage several projects to successful completion.
• Write, edit, and format documentation and materials needed for each program including facilitator scripts/guides, workbooks, storyboards, webinars, videos, and other training media as needed.
• Deploy a range of learning modalities to support a variety of learner experiences, ensuring content is timely, relevant, and connected to responsibilities and growth.
• Continuously measure the efficiency of operational learning programs, identifying trends and insights to make updates/improvements on an ongoing basis.
• Support the organizational onboarding strategy for the hourly workforce, aligned with MLSE’s employee value proposition.
• Identify learning partners to support content needs, continuously meeting with current and potential vendors.
• Champion and support full inclusion by embedding Equity, Diversity & Inclusion (EDI) practices and delivering enterprise learning content as needed through MLSE’s LMS (Workday).
• Partner with the HR Technology team to optimize Workday LMS functionality