Learning Strategies Team Lead

at  University of Alberta

Department Student Services - Learning Strategies
Salary range $64,618.31 to $90,053.44
Hours per week 35
Grade 11
Posted date September 17, 2024
Closing date October 1, 2024
Position Type Full Time - Operating Funded

MINIMUM QUALIFICATIONS

• Minimum 3-5 yrs experience with Operations Management (and project/program and financial management)
• Experience in a supervisory role with operational-related skills and with experience managing employees within a large, complex, unionized environment (prior U of A experience an asset)
• Post-secondary degree in a related field relevant to post-secondary student learning, financial, operational management and/or supervision. Examples include (BA/MA, BSC/MSc, Business (HRM, Finance, PMP, Mgmnt etc.))
• Demonstrated leadership, diplomacy and ability to advocate for adherence to approved projects/programs, policies and procedures
• computer proficiency (collection and interpretation) related to data metrics, electronic records, databases, communication and online research; intermediate or higher skills with Microsoft Suite, Word, Excel, Monday.com, and google applications
• Superior organizational and time management skills with the proven ability to efficiently manage and prioritize multiple tasks to meet competing deadlines
• Superior verbal and written communication skills, with proven ability to develop and deliver professional presentation(s) to a diverse audience(s) in formal and informal settings to both clients and staff
• Excellent solution-seeking skills with the ability to work cooperatively and effectively with staff, students, and other service providers using a collaborative team-based approach to solve individual and team issues
• Resourcefulness – finds way to complete tasks and solve challenges
• Demonstrated ability to develop and maintain positive, professional, collaborative working relationships with staff and both internal / external clients at all organizational levels
• Compliance, alignment, and support of the University of Alberta’s (current and emerging) mandate, strategic initiatives, and operational plans and programs
• Key Behavioral Competencies:
• Leadership – leads by example through effective strategy/operational discussions and implementation
• Change Agility - embraces change and improvement to support strategic initiatives (all levels) efficiently and effectively
• Teamwork - contributes to building and leading effective teams at all levels
• Client Service - provides service excellence to students, staff, the community, and internal clients

PREFERRED QUALIFICATIONS

• Working knowledge of post-secondary learning environments (and the University of Alberta), including faculties, processes, services and community resources
• Demonstrated working knowledge applying / complying with: Collective Agreement(s); HR-related policies and procedures (UAPPOL) and best practice standards
• Superior interpersonal skills with the proven ability to build/maintain strategic relationships
• Ability to interact professionally, knowledgeably, comfortably, positively and respectfully with diverse individuals / stakeholders / staff with a broad range of credentials, abilities and tenure within a demanding, fast-paced, and often stressful work environment
• Proven conflict resolution skills with the ability to de-escalate and resolve complex stakeholder and staff issues and concerns
• Fluency in French an asset

The Team Lead will be responsible for:

• Operational (project and program) management, oversight and decision-making
• Operational policy/procedure responsibility/coordination/implementation and maintenance
• Office Management (administration, financial, technical)
• Supervision of Learning Strategies team staff
• Collaboration with Learning Strategies Team and Director, other DoS units, and community stakeholders