Learning Technology Support Specialist

at  McGill University

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Teaching and Learning Services (TLS) is seeking candidates for the Learning Technology Support Specialist (LTSS) position. The LTSS is responsible for the support of the learning technology systems that support teaching and learning at McGill. The LTSS will coordinate operational support of learning technology platforms as well as manage various learning technology projects. The LTSS will develop processes for higher level technical support of McGill users of these systems and provide technical liaison with internal TLS teams.

Job Summary: Generally, learning technology support specialists will provide support for activities such as:

• Addressing and troubleshooting issues from instructors on various instructional uses of different learning technologies (i.e., myCourses, Office 365, Zoom, Camtasia, Polling@McGill, Peergrade, Crowdmark, etc..)
• Developing instructional materials on using learning technologies (how tos, walkthroughs, videos);
• Communicating with instructors on issues related to learning technology support;
• Managing and responding to learning technology support tickets
• Monitoring myCourses Essentials tutorial course to provide answers to instructor questions
• Supporting learning technology staff (i.e., troubleshooting issues with learning technologies, testing of new features in various systems, etc.);
• Other duties as assigned.

Skills/abilities:

• Excellent technology literacy skills (i.e., knowledge of McGill systems including myCourses, Zoom, Office 365, Camtasia, Peergrade, Crowdmark, Polling@McGill, etc…)
• Excellent oral and written communication skills
• Teamwork, interpersonal and leadership skills
• Ability to work on a remote team and use collaboration tools like Microsoft Teams, Zoom and others to support daily work

To apply, please submit your complete application via Workday, including your cover letter and CV no later than August 12, 2024.
Before applying, please consult guidelines for
internal candidates
(employees with a current active employee in Workday) or as need be,
external candidates
(all other candidates) to ensure successful completion and submission of your application. Should you have any questions, please contact
sydnee.goodrich@mcgill.ca
.
Minimum Education and Experience:
Bachelor’s Degree 3 Years Related Experience /
Annual Salary:
(MPEX Grade 04) $63,810.00 - $79,760.00 - $95,710.00
Job Profile:
MPEX-IST2G - IT Customer Support - Professional 2
Hours per Week:
33.75 (Full time)
Supervisor:
Academic Associate
Position End Date (If applicable):
2025-04-30
Deadline to Apply:
2024-08-12
McGill University hires on the basis of merit and is strongly committed to equity and diversity within its community. We welcome applications from racialized persons/visible minorities, women, Indigenous persons, persons with disabilities, ethnic minorities, and persons of minority sexual orientations and gender identities, as well as from all qualified candidates with the skills and knowledge to productively engage with diverse communities. McGill implements an employment equity program and encourages members of designated groups to self-identify. Persons with disabilities who anticipate needing accommodations for any part of the application process may contact, in confidence,
accessibilityrequest.hr@mcgill.ca.

Please refer the Job description for details