Lease Service Manager

at  Rush Truck Centres of Canada

Rush Truck Centres of Canada is a part of Rush Enterprises, the largest commercial vehicle dealership group in North America. We represent a wide range of industry-leading truck and trailer brands backed by parts, sales, service, collision repair, lease and rental support. With 15 locations in Ontario and almost 600 employees and growing, we are looking for top talent to join our team.
The Service Manager directs an efficient and profitable service department through productive staffing, customer retention, cost controls, achievement of objectives, and maintenance of service records.
Reporting to the Director of Idealease, the Lease Service Manager is responsible for providing leadership and support to the department. as well as offer our customers complete truck leasing and rental solutions across our network of dealerships.

BASIC QUALIFICATIONS

• High School Diploma or equivalent. College or post-secondary education is preferred.
• Two years service department experience in a commercial dealership environment or related industry experience preferred.
• Strong interpersonal skills; outgoing, positive thinker and self-motivated.
• Sound decision making, problem solving and time management skills.
• Competency in the following areas required; customer service, administrative skills, team building, proficiency with software and computers.
• SAP experience is an asset.
• Criminal Record Check.
• Valid driver’s license and Driving record that meets the insurability guidelines set forth by the company’s insurance carrier.

• Ensure compliance of all Occupational Health and Safety Act (OHSA) regulations, as well as the Company’s Health and Safety Policy.
• Prepare and administer an annual operating budget for the service department.
• Monitor and control the performance of the department using appropriate reporting and tracking systems.
• Monitor technicians’ daily productivity reports and corresponding payroll records.
• Establish and maintain good working relationships with customers to encourage repeat and referral business.
• Establish and maintain good working relationships with vocational and technical schools to enhance personnel recruitment activities.
• Prepare pricing guides and maintenance menus for frequent labor operations.
• Establish and maintain 72-hour follow-up with customers to confirm satisfaction with service.
• Maintain reporting systems required by general management and corporate personnel.
• Other related duties as assigned.