Leasehold Ownership Coordinator - Liverpool, England

at  Pinnacle Group

POSTED:

06 August 2024
Pinnacle Group are looking for a dedicated Leasehold Ownership Coordinator to provide an effective and efficient customer focused service to our shared ownership customers. You will be joining our Homes team providing service delivery to our clients administering rent service charge account management, resales and staircasing administration. You will be working alongside and supporting the Shared Ownership Manager throughout a portfolio of 800 shared owners which is set to increase over the next few years.
This is a remote flexible role working 24hrs per week pro rata so the successful candidate can be based anywhere within the UK.

WHO WE ARE

Pinnacle Group is a leading UK private sector provider of housing and neighbourhood services, managing and maintaining communities where people live, learn, work and play.
We’re a people-first organisation with a values driven culture that has remained consistent for thirty years; living through how we treat our employees and our customers.

WHO WE’RE LOOKING FOR

We’re looking for someone who, alongside the key criteria below, will sign up to our values of Trust, Respect, Involve, Challenge and Deliver Excellence and will be determined to maintain the confidence of our clients and communities.

KEY REQUIREMENTS:

• Substantial knowledge and understanding of the Shared Ownership model, relevant legislation & guidance, Shared Ownership leases, Leasehold consultation and major works billing
• Excellent customer care service skills
• Proven administration skills
• Excellent written and verbal skills
• Ability to work flexibly and from home

KEY RESPONSIBILITIES WILL INCLUDE:

• Assisting with general enquiries from shared owners
• Managing requests for staircasing & resale
• Listing shared ownership properties for on property portals and contacting & qualifying prospective buyers
• Preparing & issuing memorandums of sale and answering legal enquiries consulting with solicitors
• Progressing staircasing and resale transactions recording data and general lease consent and approvals

We offer a wide range of benefits at Pinnacle Group, dependant on your role or business area, these range from additional leave packages to pension plans and discounts at your favourite retailers.

• Maternity/paternity packages
• Flexible Working Arrangements
• Life Assurance
• Enhanced Pension Scheme
• Additional Annual Leave
• Private Medical Insurance
• Cycle to Work Scheme
• Employee Assistance Programme
• Retail Discounts
• Childcare Assistance
• Season Ticket Loans
• Sick Pay Schemes
• Personal Development Plans
• Company Car/Car Allowance
• Electric Vehicle Schem