Leasehold Service Charge Officer - Brockley, England

at  Pinnacle Group

POSTED:

02 January 2025
Pinnacle Group are looking for an experienced Leasehold Service Charge Officer to deliver leasehold and frontline services, instrumental in managing and optimizing service charge processes. You’ll will be a specialist in leasehold management with excellent knowledge of leasehold legislation and best practice. You will promote excellent communication and query handling with a focus on continuous improvement and customer satisfaction.
You will be joining our Home team based in Brockley, London. The Homes team operates a large mixed portfolio of new and existing Affordable homes nationwide comprising Affordable and Social Rent, Shared Ownership and Supported homes.
This is fixed term position ending 31st December 2025.

WHO WE ARE

Pinnacle Group is a leading UK private sector provider of housing and neighbourhood services, managing and maintaining communities where people live, learn, work and play.
We’re a people-first organisation with a values driven culture that has remained consistent for thirty years; living through how we treat our employees and our customers.

WHO WE’RE LOOKING FOR

We’re looking for someone who, alongside the key criteria below, will sign up to our values of Trust, Respect, Involve, Challenge and Deliver Excellence and will be determined to maintain the confidence of our clients and communities.

Key responsibilities:

• Apply all functions for the setting of service charges.
• Carry out all transactions for each of our three PFI’s database for change of leaseholder/ transfer of funds/update new leaseholder details
• Respond to solicitor enquires and update and send out all pre-assignment packs.
• Respond to queries regarding Income Recovery of service charge and major work bills
• Enforcing Lease Conditions and Covenants
• Resolving service charge disputes
• Attend evening meetings and take minutes as required.

Key requirements:

• Proven experience in service charge management
• Ability to work in a fast moving, pressurised, front line housing management environment dealing with complex issues and competing priorities
• Strong analytical skills with attention to detail.
• Excellent communication skills, both written and verbal.
• Excellent standard of customer service
• Chartered Institute of Housing qualified (Ideal)

Key responsibilities:

• Apply all functions for the setting of service charges.
• Carry out all transactions for each of our three PFI’s database for change of leaseholder/ transfer of funds/update new leaseholder details
• Respond to solicitor enquires and update and send out all pre-assignment packs.
• Respond to queries regarding Income Recovery of service charge and major work bills
• Enforcing Lease Conditions and Covenants
• Resolving service charge disputes
• Attend evening meetings and take minutes as required

We offer a wide range of benefits at Pinnacle Group, dependant on your role or business area, these range from additional leave packages to pension plans and discounts at your favourite retailers.

• Maternity/paternity packages
• Flexible Working Arrangements
• Life Assurance
• Enhanced Pension Scheme
• Additional Annual Leave
• Private Medical Insurance
• Cycle to Work Scheme
• Employee Assistance Programme
• Retail Discounts
• Childcare Assistance
• Season Ticket Loans
• Sick Pay Schemes
• Personal Development Plans
• Company Car/Car Allowance
• Electric Vehicle Schem