Leasing Agent: Residential (Kempton Park)

at  City Property

The purpose of the role is to assist all walk-in prospective tenants with regards to lease enquiries and endeavor to convert enquiries into deals. The role is also responsible for facilitating the application and approval process (including but not limited to explanation of the Terms and Conditions of the lease agreement to the tenant) and ensure regular feedback to prospective tenants to achieve good customer service satisfaction. The purpose of the customer service function is to interact directly with customers resolving or escalating their queries or requirements to the relevant person. Further this role is required to assist and guide tenants through the vacate process and execute the vacates.

QUALIFICATIONS & EXPERIENCE:

1. Matric qualification required.
   
   
   
2. Estate Agencies Affairs Board Competency Certificate (NQF Level 4) required.

• Registration with the Estate Agent Association Board required.

• Diploma or tertiary qualification preferred.

• 1-2 years’ experience in sales or leasing required.

SKILLS & KNOWLEDGE REQUIRED:

1. Basic computer skills including MS Office:
   a. MS Word – Basic
   b. MS Excel – Basic
   c. MS Outlook - Basic
2. Knowledge of MDA preferred.
3. Proficiency in English required.
4. Good communication skills.
5. Knowledge of the residential leasing process preferred.
   Personal Attributes:
6. Problem solving – finding solutions when emotions are involved.
7. Reality testing – be objective; see things as they really are.
8. Impulse control – resist or delay impulse to act.
9. Flexibility – adapting emotions, thoughts, and behaviors.
10. Stress tolerance – coping with stressful situations.
11. Interpersonal relationships – building mutually satisfying relationships.
12. Empathy – understanding & appreciating how others feel.
13. Independence – be self-directed and free from emotional dependency.
14. Assertiveness – communicating feelings and beliefs; being non-offensive.
15. Social confidence – be self-assured and at ease with people in all types of social situations.
16. Persuasion – negotiating, selling, influencing, and attempting to persuade people or trying to change the point of view of others.
17. Multitasking – dealing with several activities at a time, enjoying being given new tasks before they have finished another.
18. Teamwork – cooperation with others, good-natured attitude and encouraging people.
19. Persistence – sticking with tasks, not giving up, dislike leaving things unfinished.
20. Rule following – adhere to rules and strictly follow work regulations.
21. Attention to detail – focus on details, strive for perfection and be well organized.
22. Planning – enjoy making detailed plans and long-terms plans.
23. Good Listening Skills – Taking the time to listen and to listen closely as clients are talking to efficiently and effectively assist with enquiries and/or specific needs.
24. Target Driven: explanation of thi

Please refer the Job description for details