Leasing Consultant- Center West

at  NewCastle Management Group

At NewCastle Management Group, we specialize in developing and managing urban and suburban multifamily apartment communities. The foundation of our business is extreme project selectivity—only pursuing the best available properties in strategically selected markets. We combine this hyper-diligence with extensive multifamily experience and a wide range of industry competencies to create the best apartment communities for both our residents and investors.
If you are searching for a workplace that challenges your talents and recognizes your efforts, NewCastle is looking for team members to join our family of professionals who encourage and motivate you to become your very best.
At NewCastle, we invest in our associates, challenge them, develop them, and give them the tools to succeed. We strive to promote from within and focus heavily on both individual and team development in order to build on our foundation toward a strong future.
We are pursuing an energetic and motivated Leasing Consultant to market and lease our luxury communities while providing personal growth opportunities for their success and advancement. We will provide the resources for our new employees to ensure the community reflects the philosophy of the company. If you are energetic, customer service oriented, and ready for a new opportunity, we encourage you to submit your application.

Essential Duties and Responsibilities:

• Welcome and tour prospects, qualify, determine wants and needs, and professionally present community and specific apartments/condominiums while providing features and benefits.
• Proactively manage leads, document tours, and complete all leasing and application paperwork.
• Ensure the entire tour route to all communal areas, outdoor recreational facilities, landscaping, laundry room, and parking areas are in perfect condition.
• Maintain awareness of local market conditions and trends. Contribute ideas to the Manager for marketing property and for improving resident satisfaction.
• Answer incoming phone calls and handle them accordingly whether it is a prospect call or a resident call.
• Maintain a positive customer service attitude and promote goodwill among prospects, residents, coworkers, and contractors.
• Address resident concerns and requests on a timely basis to ensure resident satisfaction with management.
• Conduct periodic inspections with residents upon move-in/move-out.
• Assist in planning resident functions. Attend functions and participate as required.
• Other duties as assigned.

Qualifications:

• Demonstrated customer service and/or sales experience.
• MS Office experience required.
• RealPage, Knock, and OneSite experience preferred.
• Availability to work weekend hours required.

Education and Experience:

• High school diploma or GED
• One year of leasing experience preferred.

Physical Requirements:

• Able to stand and walk for extended periods of time, taking stairs on occasion.
• Able to lift at least 20 lbs.

This job description is not meant to cover or include all tasks, duties, or responsibilities the employee may be required to perform. Job duties and responsibilities can change at any time, but notice will be provided in advance whenever possible.
This position conducts all business in accordance with NewCastle Management Group’s established policies and procedures, all Federal, State, and County Fair Housing Laws, the Americans with Disabilities Act, and all other laws pertaining to apartments.
We are an equal opportunity employer and consider all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.
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• Welcome and tour prospects, qualify, determine wants and needs, and professionally present community and specific apartments/condominiums while providing features and benefits.
• Proactively manage leads, document tours, and complete all leasing and application paperwork.
• Ensure the entire tour route to all communal areas, outdoor recreational facilities, landscaping, laundry room, and parking areas are in perfect condition.
• Maintain awareness of local market conditions and trends. Contribute ideas to the Manager for marketing property and for improving resident satisfaction.
• Answer incoming phone calls and handle them accordingly whether it is a prospect call or a resident call.
• Maintain a positive customer service attitude and promote goodwill among prospects, residents, coworkers, and contractors.
• Address resident concerns and requests on a timely basis to ensure resident satisfaction with management.
• Conduct periodic inspections with residents upon move-in/move-out.
• Assist in planning resident functions. Attend functions and participate as required.
• Other duties as assigned