Leasing Manager

at  Townline Group of Companies

ABOUT TOWNLINE

The Townline Group is a Real Estate Development Company primarily focused in the Lower Mainland and Vancouver Island. Our development and construction portfolios are diverse and consist of mixed-used multi-family and commercial construction, as well as non-market and purpose-built rental housing. Townline is a well-rounded company with proven teams specialized in the areas of Development, Affordable Housing, Finance, Acquisitions, Construction, Sales, Marketing and Customer Care all housed under one roof. Townline has been building homes since 1981 and believe diversity is the cornerstone to our success and longevity.
Overall Scope: Reporting to the Property Manager – Hudson District, the Leasing Manager will assist in all aspects of leasing initiatives as a part of the Townline Property Management team.
As a Leasing Manager, you will be responsible for providing administrative support to our leasing team, ensuring efficient and effective operations throughout the leasing process. Your attention to detail, organizational skills, and ability to manage multiple tasks will be essential in maintaining accurate records, coordinating lease agreements, and facilitating communication with tenants and property management staff.

REQUIRED KNOWLEDGE AND SKILLS:

• Proven experience in leasing or property management role, ideally 3+ years in a large scale and/or newly built community
• Excellent communication and interpersonal skills.
• Detail-oriented with the ability to multitask and prioritize tasks effectively.
• Proficiency in property management software (Yardi suite of programs) and Microsoft Office Suite.
• Ability to work independently and as part of a team in a fast-paced environment
• Polite, professional, cooperative personality and willingness to assist others;
• Ability to adapt to changing needs and demands while remaining calm;
• A proactive sales mindset with a dedication to maintaining a low vacancy rate;
• Ability to take directions and to follow through on assigned work in a timely manner; and
• Maturity, confidence and tact, particularly when dealing with difficult issues or conflicts.

• Property Tours and Showings:
• Schedule and conduct property tours for interested parties.
• Highlight property features and amenities during tours.
• Follow up with prospective tenants to answer questions and address concerns
• Marketing and Advertising:
• Develop and implement effective marketing strategies to attract prospective tenants.
• Create compelling property listings for various online platforms and print materials.
• Coordinate with marketing teams to ensure consistency in branding and messaging.
• Tenant Correspondence and Communication:
• Serve as a primary point of contact for tenant inquiries and requests, during the leasing process
• Respond to phone calls, emails, and written correspondence promptly and professionally.
• Communicate lease-related information to tenants, including rent payments, lease renewals, and maintenance procedures.
• Lease Documentation and Processing:
• Prepare lease agreements, addendums, and other leasing documents accurately and in a timely manner.
• Review lease terms and conditions to ensure compliance with company policies and regulations.
• Coordinate lease signings and ensure all required signatures and documents are obtained.
• Tenant Screening and Application Processing:
• Assist with processing rental applications and conducting background and credit checks.
• Communicate leasing requirements and procedures to prospective tenants.
• Database Management and Recordkeeping:
• Maintain accurate and up-to-date records of lease agreements, tenant information, and property inventory.
• Input data into property management software systems and ensure data integrity.
• Generate reports and analyze leasing trends to support decision-making processes.
• Coordinate with leasing team members to facilitate the approval process for new tenants.
• Property Inspections and Maintenance Coordination:
• Schedule and coordinate move-in and move-out inspections with tenants and property management staff.
• Update leasing team on property availability and status.
• Property Tours and Showings:
• Schedule and conduct property tours for interested parties.
• Highlight property features and amenities during tours.
• Follow up with prospective tenants to answer questions and address concerns.
• Administrative Support:
• Assist leasing team with administrative tasks such as filing, copying, and scanning documents.
• Coordinate meetings, appointments, and travel arrangements for leasing staff.
• Provide general administrative support to ensure smooth operations of the leasing department.