Leasing & Site Administrator

at  BGO

Toronto, ON, Canada -

Start DateExpiry DateSalaryPosted OnExperienceSkillsTelecommuteSponsor Visa
Immediate31 Jan, 2025Not Specified01 Nov, 2024N/AGood communication skillsNoNo
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Description:

Responsibilities:

  • Respond to leasing inquiries in order to secure an appointment to view the property
  • Professionally and courteously handle all telephone and ‘walk-in’ enquiries from residents
  • Assist in the maintenance of the customer database and ensure that all leads traffic and interactions are documented appropriately
  • Ensure timely and accurate completion and entry of all leasing documentation, including application forms, Tenancy Agreements, renewal agreements and other supporting documentation into the property database.
  • Provide administrative support
  • Maintain a comprehensive knowledge of product, including availability of suite types and layouts, common areas and amenities of the building, surrounding neighborhood and value-added services provided
  • Carry out other duties and/or procedures related to the marketing, rental and administration of suites as may be assigned from time to time
  • Assist in maintaining a high level of client satisfaction and public relations which will include all forms of communications with the residents
  • As part of the overall team, maintain goodwill of customer during service period and promote the organization to existing and potential customers
  • Maintain excellent tenant relations within the assigned property
  • Provide prompt and courteous service to prospective and current residents, focusing on their individual needs and wants;
  • Administering move-in deposits and move-out balances
  • Assigns resident parking in addition to issuing visitor parking passes and maintaining an up-to-date log
  • Administration of sublets, assignments, and termination notices
  • Maintain all resident information received in accordance with Privacy rules and regulations
  • Maintaining good resident relations, handling and documenting resident complaints and any emergencies in the building which occur during, over and above office hours
  • Process changes to residents, co-tenants, occupants, guarantors, PAP conditions and other administrative matters
  • Ensure that all deposits are paid and deposited in a timely manner and entered into the relevant accounts on the property management database
  • Assist Community with rental arrears; preparing and delivering rental reminders, follow-up phone calls or door knocking.
  • Support in conducting move in, move out and suite turnover inspections.
  • Support in preparing resident arrival and key package, in addition to ensuring smooth move-in and move-out coordination, booking elevators where applicable.
  • Rectify any resident issues that may arise and escalate as required
  • Manage purchase orders – create, receive and ensure accuracy
  • Maintain an orderly office area
  • Other related duties as required, such duties may include lifting.


REQUIREMENT SUMMARY

Min:N/AMax:5.0 year(s)

Real Estate/Mortgage

HR / Administration / IR

Real Estate

Graduate

Proficient

1

Toronto, ON, Canada