Legal Advisor - Litigation Recoveries

at  Carpenters Group

EXPERIENCE AND KNOWLEDGE:

• Previous experience of dealing with customers or other stakeholders in a customer service environment
• Previous experience of managing your own caseload of RTA litigated recovery or ULR claims, or hands on experience of managing tasks relating to such cases. Knowledge of liability issues including Road Traffic Act and Article 75
• Excellent negotiator with strong communication skills
• Competent working with a case management system and good knowledge of MS Office
• Good attention to detail and organisational skills
• Focus on delivering quality service to clients and the firm

ABOUT US

We are one of the leading providers of insurance and legal services.
Our focus is always on the customer and ensuring their claims journey consistently exceeds expectation.
We work in partnership with insurers, brokers and MGA’s to deliver a variety of fully outsourced claims solutions. Our team has grown to approximately 1000 employees across offices in Liverpool, Birkenhead, Leeds, Haywards Heath and Glasgow.
Our team’s insurance experience combined with our legal expertise gives us the size, scale and strength to successfully work in partnership with any insurer or broker. Our long-standing relationships are testament to the quality of our service.
Our culture is what defines us as an organisation and has been built around our 5 core values.
We pride ourselves in providing a positive working environment where we can work together towards our success. We understand that our success as a business depends on the success of our people, and that is why we have established an environment where all of our employees feel valued and able to perform at their best.

JOB PURPOSE

To manage a caseload of RTA litigated recovery cases, whilst delivering robust quality claims handling, with a key focus on maximising recoveries within agreed timescales and to contribute to the general success of the business.

KEY DUTIES AND RESPONSIBILITIES

• Responsible for a high-volume caseload of litigated recovery files, making use of the firm’s Case Management Systems and using the agreed internal procedures and practices
• To ensure that the case management system is used and updated at all times
• To use all communication mediums to ensure that cases are progressed as quickly as practicable
• To progress your caseload in a manner to ensure that source and lay clients receive appropriate, professional, timely and pertinent legal advice, with regular contact, whilst managing their expectations
• Take a practical but commercial approach to settlements and advising clients as to risks
• To help the team achieve and exceed various targets set in relation to, for example, monies recovered and lifecycles without compromising the firm’s integrity
• To liaise appropriately and timely with sources, experts, third party insurers and other relevant parties to ensure that cases are pro-actively progressed
• Perform to a high level in a target orientated environment
• To undertake any other tasks as deemed relevant and reasonable by the business.