Legal Case Liaison Officer

at  JB Leitch Ltd

We are seeking an enthusiastic candidate to work within one of our specialist legal teams. The role involves working closely with colleagues and clients to aid communication, provide solutions and ensure that cases advance as quickly as possible, in line with agreed processes and client instructions.
The successful candidate will be a great communicator with an eye for detail, strong sense of client care and the ability to deal with a rapidly evolving workload.
Previous experience working in a legal environment working with pre-litigated cases or county court claims is desirable.

KNOWLEDGE, SKILLS AND EXPERIENCE

The successful candidate will have previous experience working within a legal team and demonstrate experience relevant to the role.
Excellent IT skills including MS Office, naturally organised and able to work effectively under pressure in order to meet deadlines. Strong attention to detail and excellent communication skills are essential.
The successful candidate will be able to work effectively within a varied team, have an extremely strong and supportive work ethic and the willingness to ‘go the extra mile’ when required to produce results or meet a deadline.

THE FIRM

JB Leitch is an established Legal 500 commercial law firm based in the heart of Liverpool specialising in legal services for the property management sector. Our excellence is recognised nationally, and we act for corporate clients across England and Wales.
In return for your hard work and team spirit you will receive a competitive salary and benefits package and work in a superb office environment in the heart of Liverpool adjacent to Liverpool One and its many amenities.
We have a great place to work thanks to the dedication and friendliness of our colleagues. We are seeking like-minded individuals who love to love their job and want the Company to grow and succeed.
Normal working days are Monday to Friday - 37 hours per week.
Hybrid working can be considered once established in the role.
Job Types: Full-time, Permanent
Pay: £27,000.00-£30,000.00 per year

Additional pay:

• Yearly bonus

Benefits:

• Additional leave
• Bereavement leave
• Casual dress
• Company events
• Company pension
• Cycle to work scheme
• Employee discount
• Enhanced maternity leave
• Financial planning services
• Free flu jabs
• Gym membership
• Health & wellbeing programme
• Life insurance
• Sick pay
• Store discount

Schedule:

• Monday to Friday

Experience:

• Legal: 2 years (required)

Work authorisation:

• United Kingdom (required)

Work Location: In person
Reference ID: LCL022

The role will involve monitoring a caseload and close liaison with clients to ensure clients have a positive experience and cases are advanced effectively. This will include:

• Building and maintaining a strong relationship with our clients
• Ensuring active cases are advanced as swiftly as possible
• Producing, checking and amending any documentation necessary for the progress of the client’s cases
• Ensuring clients are kept well informed and providing solutions and advice on individual cases
• Addressing and dealing with any client queries or concerns
• Arranging and attending meetings with clients, identifying potential for growth
• Liaising with colleagues and teams across the business to facilitate the passage of information and advancement of cases
• Responding to all communications received in a timely manner
• Utilising our systems and reporting tools to review cases
• Seek appropriate advice and support from line managers in relation to any information that is ambiguous or where additional legal input or escalation is required
• Providing regular updates to clients on the progress of their cases
• Be proactive in communicating with client to achieve the desired outcome for all parties
• Ensuring cases are dealt with in order of priority, that all records and case information is up to date, accurate and reflects the actions taken
• Act as a subject matter expert when required and provide an excellent service to both internal and external stakeholders
• Being a positive influence in your team and work with all stakeholders across the business to ensure that client’s needs are met