Legal Counsel - Product & Regulatory

at  Trustpilot

OUR VISION IS TO BE THE UNIVERSAL SYMBOL OF TRUST, BRINGING CONSUMERS AND BUSINESSES TOGETHER THROUGH REVIEWS. WE ARE WELL ON OUR WAY — BUT THERE’S STILL AN EXCITING JOURNEY AHEAD. JOIN US AT THE HEART OF TRUST.

As part of the wider Trust & Safety team, you’ll be contributing to setting a higher standard of trust online. You’ll be working to ensure that our consumers, business, regulators, and other external stakeholders can trust in the content on our platform, and trust in us to do the right thing. In particular, your primary focus is to help ensure Trustpilot remains trusted and compliant, whilst operating within an increasingly complex regulatory environment.

ABOUT US

Trustpilot began in 2007 with a simple yet powerful idea that is more relevant today than ever — to be the universal symbol of trust, bringing consumers and businesses together through reviews. Trustpilot is open, independent, and impartial — we help consumers make the right choices and businesses to build trust, grow and improve.
Today, we have more than 300 million reviews and 67 million monthly active users across the globe, with 127 billion annual Trustpilot brand impressions, and the numbers keep growing. We have more than 900 employees and we’re headquartered in Copenhagen, with operations in Amsterdam, Denver, Edinburgh, Hamburg, London, Melbourne, Milan and New York.
We’re driven by connection. It’s at the heart of what we do. Our culture keeps things fresh –– it’s built on the relationships we create. We talk, we laugh, we collaborate and we respect each other. We work across borders and cultures to be the universal symbol of trust in an ever-changing world. With vibrant office locations worldwide and over 50 nationalities, we’re proud to be an equal opportunity workplace with diverse perspectives and ideas.
Our purpose to help people and businesses help each other is a tall order, but we keep it real. We’re a great bunch of humans, doing awesome stuff, without fuss or pretense. A successful Trustpilot future is driven by you –– we give you the autonomy to shape a career you can be proud of. If you’re ready to grow, let’s go.
Join us at the heart of trust

• Monitoring, reviewing and analysing new laws and regulations relating to a number of areas, including online safety, digital content and consumer protection in our key markets. This includes, for example, the UK’s Online Safety Act, the Digital Markets, Competition and Consumer Act, the EU’s AI Act and Accessibility Act, and Section 230 reform in the US
• Identifying areas for improvement, based on your developed knowledge of Trustpilot’s product and operations, designed to ensure our products and services are trusted by our customers and meet all legal requirements
• Independently forming well-reasoned and pragmatic recommendations for action, based on detailed analysis of ambiguous legal issues
• Delivering easily-understandable and actionable items for stakeholders, translated from complex legal and regulatory language
• Establishing an environment of ‘Trust By Design’, by providing effective direction, support and challenge to product, design and engineering teams
• Supporting the Public Affairs team on advocacy initiatives, including assisting with: developing consultation responses to regulators and policymakers, drafting amendments to legislative proposals, determining policy positions on regulatory issues and working with our advocacy membership groups