Legal Receptionist & Switchboard

at  Ricoh

QUALIFICATIONS (EDUCATION, EXPERIENCE AND CERTIFICATIONS)

Typically Required:

• High school diploma required

• Two years of related business experience preferred, strong preference for Admin experience particularly in a law firm/legal environmentAssociate Degree or Bachelor’s degree preferred

KNOWLEDGE, Skills And Abilities

• MS Office Suite experience, specifically Word, Excel and Power Point
• Excellent customer service skills and detail oriented
• Ability to handle multiple tasks simultaneously

• Demonstrated organizational and communications skillsProactive attitude

• Meets and greets all visitors and employees to the firm, providing them a professional welcome, going above and beyond in their service approach
• Schedules meeting rooms, insuring that each conference room has the necessary supplies, beverages, video conferencing etc. prior to the clients meeting times
• Answers all incoming telephone calls made to the firm, by following firm/Ricoh phone etiquette expectations and ensuring communication at a professional level.
• Engages in company and community service events or firm initiatives, philanthropies
• Performs light clerical/admin asst duties:
• Performs a broad range of clerical duties that require knowledge of legal procedures and terminology as required.
• Prepares documents, maintains files and calendars, schedules appointments and meetings as required.
• Prepares legal documents and correspondence from draft or dictated text as required.
• Manages calendars and assists in meeting deadlines as required
• Provides light housekeeping duties, maintaining an organized work space
• Provides “value added” services as approved by Site Manager/Supervisor
• Builds professional relationships with clients as well as employees within the firm
• Educates themselves on the firm culture, the key people, the roles of those key people and assimilates themselves into the culture
• Understands firm culture and expectations in regards to greeting clients and other visitors to the firm
• Maintain proper visitor and guest security procedures as laid out by Ricoh and the firm
• Monitors whereabouts of attorney’s and staff in order to appropriately handle telephone calls, visitors and / or question
• Serve as firm concierge in regards to guests, clients and staff, familiarizing themselves with the area, restaurants, coffee houses etc.
• Maintain professional appearance and cleanliness of firm lobby
• Orders supplies when necessary, organize supply room, supply closets etc.
• Performs light hospitality when necessary, coffee, water, order food, drinksPerforms other duties as assigned