Legal Service Coordinator

at  Location Services

SUMMARY/OBJECTIVE

The Legal Service Liaison will coordinate the submission of legal documents and facilitate communication between the attorneys and the clients. The Legal Service Coordinator will monitor and manage the daily activities on all active legal assignments.

EDUCATION AND EXPERIENCE

• High school diploma or GED required
• Bachelor’s degree or higher, in business related field, preferred
• Customer service and/or call center experience required
• Microsoft Office (Word/Excel)

PHYSICAL REQUIREMENTS

This position is indoors. Must be able to sit at a computer terminal for an extended period. May be asked to lift approximately 25 lbs. Exposure to moderate noise and light, i.e. business office with computers, phone, printers, light foot traffic.

ESSENTIAL FUNCTIONS

• Provide daily updates to ensure client assigned workload is completed in accordance with client specified service level agreements (SLAs).
• Oversee and monitor legal inbox and responding to client/legal requests in a timely manner.
• Responsible for opening and managing new legal assignments.
• Review and respond to the active legal queue for client updates and requests.
• A high-level of professionalism is needed in maintaining positive relationships with both parties.
• Discretion required when discussing legal cases and reviewing legal documents prior to providing updates within the company’s internal system.
• Serve as key point of contact for clients, helping to build mutually beneficial relationships with Location Services’ valued client partners.
• Support executive management in ongoing initiatives as assigned.

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.