Legal Technology Specialist

at  TRITON AI PTE LTD

• Perm
• Experienced with providing IT technical application support to global/regional offices.
• Experience with legal technology platforms such as HighQ, Luminance, Kira, or similar is an advantage.
• Experience in a professional, service-driven environment with an understanding of stakeholder and client confidentiality.

JOB DESCRIPTION

Software Configuration

• Configure and maintain legal technology platforms such as HighQ, Luminance, Kira, and online checklisting solutions to support legal matters efficiently.

Technology Adoption and Support

• Assist in the rollout and implementation of legal technology tools across the firm.
• Provide day-to-day tech support, acting as the first point of contact for straightforward queries.
• Coordinate and facilitate training sessions for new users, ensuring a smooth onboarding process.
• Serve as a subject matter expert, guiding fee earners in the effective use of technology.

Training and Awareness Building

• Support the delivery of training programs and awareness sessions; deliver key training components where appropriate.
• Craft written communications and engage in informal discussions to build awareness of innovation technology among junior lawyers and business services staff.
• Act as an ambassador for innovation within the firm, promoting the benefits and capabilities of our legal technology solutions.

Data Management and Analysis

• Capture, track, and analyze data related to the usage of legal technology to identify trends and opportunities for improvement.

Collaboration and Relationship Building

• Build and maintain strong working relationships with fee earners, clients, and other business services teams.
• Collaborate effectively with stakeholders to provide professional, client-focused support.

Project Support

• Provide administrative assistance for various innovation and legal technology projects as needed.
• Lead the benefit capture, tracking, and reporting initiatives for the LegalTech operations team.

REQUIREMENTS

• Strong academic qualifications, ideally with a focus on technology, law, or business.
• Proficiency in Microsoft Office Suite.
• Experience with legal technology platforms such as HighQ, Luminance, Kira, or similar is an advantage.
• Experience in a professional, service-driven environment with an understanding of stakeholder and client confidentiality.
• Excellent communication skills, with the ability to interact effectively across all levels of seniority.
• Strong organizational and administrative abilities, with exceptional attention to detail.
• Adaptable, proactive, and open to change, with a willingness to suggest and implement innovative solutions.
• Reliable and hardworking, with the ability to work under pressure and meet tight deadlines.
• A strong team player with the capacity to anticipate and solve problems.
• Confident and professional demeanor, capable of building strong relationships with colleagues and clients.