Leisure Membership Sales Advisor

at  The Belfry

The Belfry Hotel & Resort is an award-winning hotel, home to 300+ luxurious bedrooms and suites, several restaurants and bars, events and meetings spaces, a leisure club and spa. Our three golf courses, including The Brabazon, are recognised as world-class, and home to this year’s Betfred British Masters. Whether you’re drawn to our iconic golf courses, the serenity of the spa, the excitement of guest services, or our behind-the-scenes operations, there’s a place for you in our vibrant team.
We are writing a new and exciting chapter in the history of The Belfry. A major expansion and renovation project has begun at our resort, due for completion in Autumn 2025. With a substantial investment in excess of £80 million, we are enriching our resort including the addition of a new event space, The Masters Suite, 149 extra bedrooms, a state-of-the-art leisure club, and much more.
We believe in taking care of our team just as much as we do our guests. That’s why we were named in the 2024 Caterer’s Top 30 Best Places to Work, as well as Springboard’s 2024 Best Employer. So, join us on our journey as we unveil a new and unparalleled resort.

OUR VALUES

Working here is more than ‘just a job’: we are a community that values each individual’s contribution and growth, whilst supporting each other’s success - regardless of department or role. Our Belfry Beliefs – Make a Difference, Own Our Actions, Better Together, and Deliver Every Day – aren’t just words; they’re the foundation of our culture and the essence of who we are.
If you’re seeking a place where you can contribute, grow, and have a lasting impact – then the Belfry Hotel & Resort is the place for you.

This role is for 24 hours and 3 days out of 7
As Leisure Club Membership Sales Advisor, you will deal with all leisure membership enquiries and upsell the leisure facilities with prospective new members and sign them up to a new way of life. Providing high standards of service that reflects the individual needs of our members and prospective members, explaining the extensive features and benefits of joining our Leisure Club. You will maximise leisure memberships through effective selling techniques and providing information as required.

You will also be responsible for:

• Hitting targets for new membership sales.
• Achieving budgeted and forecasted revenue for appropriate revenue lines.
• Reaching the required scores on club 59 monthly audit.
• Being the primary contact for all memberships and associated administration
• All relevant reporting information daily.
• Following up on any lead and progress to membership status
• To liaise closely with the Leisure Club Team and colleagues in order to sell the product and experience effectively.
• To deal with complaints/ problems politely and make every effort to resolve these.
• To be commercial ‘savvy’ and aware of all promotional activates to ensure they are correctly implemented and to support centrally driven promotional activity.
• To meet all sales targets and carry out effective sales tours selling all benefits of our club. Further, add value to overall hotel performance through teamwork.