Lending Operations Director

at  Wells Fargo

APPLICANTS WITH DISABILITIES

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .

WELLS FARGO RECRUITMENT AND HIRING REQUIREMENTS:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process

Required Qualifications:

• 8+ years of Transactions and Processing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 8+ years of experience in one or a combination of the following: Investor Services, Cash Management Operations, Loan Administration, or Finance/Accounting
• 4+ years of Management experienc

Desired Qualifications:

• 5+ years of Mortgage industry experience in working with investors, insurers, and mortgage loan servicing entities
• Strong risk management, RCSA experience
• 5+ years of experience directly leading or working in close partnership with a team that performs daily/monthly account reconciliation and cash balancing functions related to loan servicing and internal and external money movements.
• 5+ years of experience and working knowledge of loan servicing cash flow, internal and external money movement, cash balancing and reconciliation, operational and investor custodial accounts, and treasury management functions
• Strong analytical skills including the ability to analyze financial metrics
• Strong experience in leading multiple critical strategic priorities
• Strong organizational and administrative skills, with a focus on delivery management
• Strong interpersonal, collaboration, communication, and presentation skills
• Critical eye for detail and strong project management skills
• Highly motivated, confident, and proactive leader with strong problem-solving skills
• Ability to manage multiple priorities and deadlines, able to perform under pressure and to manage competing priorities under tight deadlines

Wells Fargo is seeking a Lending Operation Director as part of the Home Lending Team. Learn more about the career areas and business divisions at wellsfargojobs.com.
This position is a senior leadership role managing the Home Lending Investor Services Reconciliation and Treasury group. The group is responsible for several critical functions which include overall cash position and balancing of the funds flowing through MSP/ICE (Home Lending Servicing system of record), and performing daily/monthly reconciliation of Home Lending Servicing Operational accounts as well as Investor Custodial Accounts, printing of system checks that are generated by Home Lending Servicing Business departments, execution of certain electronic funds transfer for Consumer Lending, cash accounting and reconciliation, and bank account administration. This role is responsible for coaching, influencing, developing, and managing team members including decisions relative to performance management, hires, terminations, salary actions, etc. The Investor Services Reconciliation leader also manages the financial and budget responsibilities for the department, which includes controlling expenses, executing a controlled and efficient operational process, providing quality customer service to internal lines of business as well as external counterparties such as investors and insurers, and meeting compliance and quality standards as determined by internal policy and Investor/Insurer contracts/rules.
Risk Control: Operate a strong risk and control environment. Manage the Risk and Control Self-Assessment (RCSA) framework for the group. Enhance the control environment through data, automation and organizational effectiveness.

In this role, you will:

• Approve and formulate policies, procedures, and methods associated with Home Lending Investor Services team which directly impact the business line or indirectly affect the entire organization.
• Identify opportunities and recommend strategies for improving operational or financial management, as well as organizational effectiveness.
• Lead multiple teams by making strategic decisions to resolve highly complex issues and meet high risk deliverables.
• Interpret and develop range of policies and procedures within Home Lending Investor Services functional area.
• Direct strategic planning discussions for the business line and provide significant input regarding future direction for associated functional areas.
• Collaborate with and influence all levels of professionals, including experienced leadership.
• Coach, influence, develop, and manage a team, including decisions related to performance reviews, terminations, hires, discipline, or salary actions.
• Manage allocation of people and financial resources for Lending Operations
• Develop and guide a culture of talent development to meet business objectives and strategy
• Will lead the risk strategy, RCSA, Control Creation, Issue Remediation and Quality Monitoring for in scope operational processes.
• Work with product partners to develop an advanced strategic vision and roadmap that delivers exceptional customer experience, digitization, and low touch workflow.
• Collaborate with and influence all levels of professionals, including experienced leadership.

Required Qualifications:

• 8+ years of Transactions and Processing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 8+ years of experience in one or a combination of the following: Investor Services, Cash Management Operations, Loan Administration, or Finance/Accounting
• 4+ years of Management experience

Desired Qualifications:

• 5+ years of Mortgage industry experience in working with investors, insurers, and mortgage loan servicing entities
• Strong risk management, RCSA experience
• 5+ years of experience directly leading or working in close partnership with a team that performs daily/monthly account reconciliation and cash balancing functions related to loan servicing and internal and external money movements.
• 5+ years of experience and working knowledge of loan servicing cash flow, internal and external money movement, cash balancing and reconciliation, operational and investor custodial accounts, and treasury management functions
• Strong analytical skills including the ability to analyze financial metrics
• Strong experience in leading multiple critical strategic priorities
• Strong organizational and administrative skills, with a focus on delivery management
• Strong interpersonal, collaboration, communication, and presentation skills
• Critical eye for detail and strong project management skills
• Highly motivated, confident, and proactive leader with strong problem-solving skills
• Ability to manage multiple priorities and deadlines, able to perform under pressure and to manage competing priorities under tight deadlines.

Job Expectations:

• Ability to travel up to 10% of the time
• This position requires compliance with all mortgages regulatory requirements and Wells Fargo’s compliance policies related to these requirements. Successful candidates must also meet ongoing regulatory requirements including additional screening and required reporting of certain incidents.
• This position is not eligible for Visa sponsorship.
• This position offers a hybrid work schedule. Telework or remote work setting is not available. Required location(s) listed below. Relocation assistance is not available for this position.

Primary Location:

• Des Moines, IA-800 S Jordan Creek Pkwy

Preferred Locations

• Charlotte, NC -550 S Tyron St
• Charlotte, NC -1525 W WT Haris Blvd
• Tempe, AZ- 1150 W Washington, Tempe
• Minneapolis, MN- 600 Wells Fargo
• Dallas, TX 1445 Ross Ave
• Job Posting may come down early due to volume of applicants : 8/28/2024