LensCrafters - Lead EyeCare Advisor

at  Lenscrafters

Frisco, TX 75034, USA -

Start DateExpiry DateSalaryPosted OnExperienceSkillsTelecommuteSponsor Visa
Immediate30 Oct, 2024Not Specified30 Jul, 20241 year(s) or aboveInterpersonal Skills,Citizenship,Geography,Addition,Merchandise,Retirement Savings,Tribal Law,Disabilities,Leadership Skills,Color,Consideration,Sales Skills,Customer Service,Customer Service SkillsNoNo
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Description:

Requisition ID: 854636
Store #: 009024 LensCrafters
Position:Full-Time
Total Rewards: Benefits/Incentive Information
At LensCrafters, we’re passionate about bringing people better sight. And it takes thousands of people from all backgrounds to do this.
By joining our team, you’ll learn about the optical industry while developing the customer service and sales techniques needed to grow in your career.
This person will support our optical experience inside Macy’s department stores in the U.S.
LensCrafters and Macy’s relationship is built around a shared mission of providing customers with the highest quality eye care, a passion for style and a broad brand portfolio able to meet diverse customer choices.

BASIC QUALIFICATIONS

  • High School graduate or equivalent
  • 1 Year of experience
  • Customer service skills (internal and external)
  • Knowledge of current fashion trends
  • Leadership skills
  • Problem solving ability
  • Familiarity with cash register, computers and calculators
  • Organization and sales skills
  • Strong basic math skills
  • Knowledge of office and store merchandise
  • Strong interpersonal skills

PREFERRED QUALIFICATIONS

  • Previous experience in customer service, retail and/or optical
    Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.
    Upon request and consistent with applicable laws, EssilorLuxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process. To request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name and contact information so that we may follow up in a timely manner) or email HRCompliance@luxotticaretail.com.
    We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law

Responsibilities:

  • Greets customers without delay when they enter the location.
  • Promptly answers the telephone in a friendly and courteous manner.
  • Explains all required paperwork, tests, products and services as well as the appropriate time frame.
  • Is attentive to details; reviews prescriptions and/or patient information carefully; identifies special needs, consulting with Optician, Managing Doctor or Retail Management when necessary.
  • Shows patience and courtesy to indecisive or difficult customers and patients.
  • Performs work accurately and thoroughly despite time pressure and customer volume.
  • Identifies situations involving unsatisfied customers and acts quickly for resolution.
  • Strives to achieve “Exceptional Results” on LensCrafters’ annual CEI/Functional Skills that align with brand priorities.
  • Handles and files all patient records in an organized and efficient manner in accordance with HIPAA.
  • Places contact lens orders, processes shipments and properly submits invoices for payment.
  • Operates the POS system terminal inputting customer/patient and prescription information with accuracy and attention to details.
  • Accurately operates the POS system, when required, collecting proper payment following company security procedures and retaining proper change for a variety of transactions, such as credit cards, layaways, discounts, insurance and coupons.
  • Explains to customers “One Hour” processing and expected delivery times.
  • Takes pride in the appearance of the store and ensures visual displays are in accordance with Company provided guidelines.
  • Maintains safe working environment for all associates/patients.
  • Quickly responds to changes in store promotions with appropriate staff communications, graphics, and point of purchase materials.


REQUIREMENT SUMMARY

Min:1.0Max:6.0 year(s)

Outsourcing/Offshoring

Sales / BD

Customer Service

Diploma

Proficient

1

Frisco, TX 75034, USA