Level 1 and 2 Support Desk Engineer
at UNITED FOR CARE
AN2, New South Wales, Australia -
| Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
|---|---|---|---|---|---|---|---|
| Immediate | 07 May, 2025 | Not Specified | 07 Feb, 2025 | 1 year(s) or above | Good communication skills | No | No |
Required Visa Status:
| Citizen | GC |
| US Citizen | Student Visa |
| H1B | CPT |
| OPT | H4 Spouse of H1B |
| GC Green Card |
Employment Type:
| Full Time | Part Time |
| Permanent | Independent - 1099 |
| Contract – W2 | C2H Independent |
| C2H W2 | Contract – Corp 2 Corp |
| Contract to Hire – Corp 2 Corp |
Description:
ABOUT YOU
- Experience working in a business with large volumes of frontline new user registrations is highly advantageous
- 1-2 years of experience in an IT support role (or relevant qualifications)
- Strong knowledge of Windows operating systems
- Experience with Microsoft 365, Active Directory, and remote desktop tools
- Understanding of networking basics (DNS, DHCP, VPN, Wi-Fi)
- Excellent problem-solving and communication skills
Responsibilities:
ABOUT THE ROLE
We are looking for a motivated Level 1/2 Help Desk Support Engineer to join our team. If you have a passion for technology, enjoy problem-solving, and thrive in a fast-paced environment, we want to hear from you!
KEY RESPONSIBILITIES
- Provide Level 1 and 2 technical supports via phone, email, and remote access
- Troubleshoot hardware, software, and network issues
- Set up and maintain support office and frontline user accounts, email, and permissions
- Assist with system upgrades, patches, and installations
- Document technical issues and resolutions in the ticketing system
- Deliver excellent customer service and escalate complex issues when required
- First point of contact with existing vendors
REQUIREMENT SUMMARY
Min:1.0Max:2.0 year(s)
Information Technology/IT
IT - Hardware / Telecom / Technical Staff / Support
Other
Graduate
Proficient
1
Alexandria NSW 2015, Australia
