Level 1 Deskside Support Engineer

at  ICT Services

POSITION DESCRIPTION

ICT Services is currently looking for a Level 1 Support Engineer to work for one of our customers located in Blanchardstown.
The successful candidate will troubleshoot hardware, software, and network issues, ensuring smooth day-to-day operations.
Occasional travel to the customer’s facility in Waterford will be required, so a full driver’s license is essential. Strong communication skills, attention to detail, and a customer-focused approach are key for this role.

REQUIREMENTS:

• Minimum of 3 years of experience in a Level 1 IT support or helpdesk role.
• Strong troubleshooting skills in hardware, software, and network environments.
• Familiarity with Windows operating systems, Microsoft Office Suite, and common IT hardware.
• Excellent communication and interpersonal skills, with a customer-focused approach.
• Full driver’s license and willingness to travel to Waterford as required.
• Ability to manage time effectively and prioritize tasks in a fast-paced environment.

• Provide Level 1 technical support for desktops, laptops, mobile devices, printers, and other peripherals.
• Troubleshoot and resolve hardware, software, and network issues in a timely and efficient manner.
• Assist with installations, upgrades, and configurations of hardware and software.
• Collaborate with remote teams to escalate more complex issues when necessary.
• Maintain accurate records of all incidents and support requests via the ticketing system.
• Ensure high levels of customer service and satisfaction at all times.
• Occasionally travel to the customer’s facility in Waterford for on-site support.