Level 1 Deskside Support Engineer

at  ICT Services

Dublin, County Dublin, Ireland -

Start DateExpiry DateSalaryPosted OnExperienceSkillsTelecommuteSponsor Visa
Immediate22 Dec, 2024Not Specified29 Sep, 20243 year(s) or aboveIt Support,Interpersonal Skills,Operating Systems,SoftwareNoNo
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Description:

POSITION DESCRIPTION

ICT Services is currently looking for a Level 1 Support Engineer to work for one of our customers located in Blanchardstown.
The successful candidate will troubleshoot hardware, software, and network issues, ensuring smooth day-to-day operations.
Occasional travel to the customer’s facility in Waterford will be required, so a full driver’s license is essential. Strong communication skills, attention to detail, and a customer-focused approach are key for this role.

REQUIREMENTS:

  • Minimum of 3 years of experience in a Level 1 IT support or helpdesk role.
  • Strong troubleshooting skills in hardware, software, and network environments.
  • Familiarity with Windows operating systems, Microsoft Office Suite, and common IT hardware.
  • Excellent communication and interpersonal skills, with a customer-focused approach.
  • Full driver’s license and willingness to travel to Waterford as required.
  • Ability to manage time effectively and prioritize tasks in a fast-paced environment.

Responsibilities:

  • Provide Level 1 technical support for desktops, laptops, mobile devices, printers, and other peripherals.
  • Troubleshoot and resolve hardware, software, and network issues in a timely and efficient manner.
  • Assist with installations, upgrades, and configurations of hardware and software.
  • Collaborate with remote teams to escalate more complex issues when necessary.
  • Maintain accurate records of all incidents and support requests via the ticketing system.
  • Ensure high levels of customer service and satisfaction at all times.
  • Occasionally travel to the customer’s facility in Waterford for on-site support.


REQUIREMENT SUMMARY

Min:3.0Max:8.0 year(s)

Information Technology/IT

IT - Hardware / Telecom / Technical Staff / Support

Other

Graduate

Proficient

1

Dublin, County Dublin, Ireland