Level 1 Helpdesk

at  Knomis Pty Ltd

POSITION OVERVIEW:

We are seeking a motivated and detail-oriented Internal ICT Helpdesk Level 1 Technician to join our IT support team. This is an entry-level position ideal for individuals looking to develop their skills in ICT support, Azure, automation, and systems integration. The successful candidate will be responsible for a variety of tasks, including user account management, Azure administration, hardware and printer management, and supporting the development of automation processes. This role provides an excellent opportunity to gain hands-on experience while contributing to the day-to-day operations of our internal IT infrastructure.

REQUIRED SKILLS & QUALIFICATIONS:

• Technical Skills:
• Basic understanding of Active Directory and Azure Active Directory.
• Knowledge of Microsoft 365 applications and services.
• Familiarity with IT hardware management and common issues (desktops, laptops, printers).
• Basic scripting or programming skills for automation (PowerShell or other languages).
• Soft Skills:
• Strong communication skills, both written and verbal.
• Good problem-solving abilities and attention to detail.
• Ability to work independently and as part of a team.
• Strong customer service orientation and a willingness to assist colleagues.

DESIRABLE SKILLS & EXPERIENCE:

• Experience working with Azure and cloud technologies.
• Exposure to automation tools and system integrations.
• Familiarity with network configurations and troubleshooting.
• Previous helpdesk or IT support experience is a plus but not required.

EDUCATION & QUALIFICATIONS:

• A degree or certification in IT, Computer Science, or a related field is desirable, but not essential.
• Microsoft or Azure certifications (e.g., Microsoft Certified: Azure Fundamentals) are a plus.
  Job Types: Full-time, Permanent, Fixed term, Subcontract, Casual
  Pay: $51,414.74 – $82,434.78 per year

Benefits:

• Work from home

Work Authorisation:

• Australia (Preferred)

Work Location: In perso

• Account Management:
• Create, manage, and troubleshoot user accounts across various internal systems (e.g., email, file servers, applications).
• Maintain up-to-date user access records, ensuring permissions are correctly assigned based on roles.
• Assist in onboarding/offboarding of employees by managing account creation and deactivation.
• Azure Management:
• Assist in the administration and management of Azure Active Directory.
• Perform basic user provisioning, password resets, and group management within Azure.
• Assist with troubleshooting Azure-related access and user authentication issues.
• Automation & Integration:
• Develop and implement basic automation tasks to streamline repetitive IT processes.
• Support the integration of various systems and applications where possible, improving efficiency.
• Monitor automated workflows and provide feedback to improve system integration and performance.
• Hardware Management:
• Provide first-line support for desktop, laptop, and peripheral hardware (e.g., monitors, keyboards, mice).
• Assist in hardware inventory management, ensuring equipment is accounted for and in good working condition.
• Coordinate with external vendors for hardware repairs and replacements.
• Printer Management:
• Provide support for networked and local printers.
• Troubleshoot printing issues, including paper jams, connectivity issues, and printer driver problems.
• Monitor and manage the printer fleet to ensure proper functionality and resolve any hardware-related issues.
• General Helpdesk Support:
• Respond to and resolve Level 1 IT support tickets, ensuring timely resolution of technical issues.
• Assist end-users with troubleshooting IT-related issues, both remotely and in-person.
• Document and track issues in the IT service management system.