Level 1 IT Support

at  Automatic Spring Products Corporation

SUMMARY

As a Level One IT Technician at ASPC, you will be the first point of contact for resolving basic technical issues and supporting our employees with their IT needs. You will assist in maintaining computer systems, troubleshooting issues, and escalating more complex problems to higher-level IT staff. Your role is crucial in ensuring the smooth operation of technology within the organization.

EDUCATION & EXPERIENCE

• Education
• Required – High school diploma or GED.
• Experience
• Preferred – Self-taught computer experience.
• Required – None.

TECHNICAL SKILLS & ABILITIES

• Basic knowledge of Windows operating systems, Microsoft Office Suite, and computer hardware components.
• Familiarity with network concepts such as Wi-Fi, LAN, and basic IP addressing.
• Ability to follow step-by-step troubleshooting procedures.
• Basic understanding of IT ticketing systems.
• Good interpersonal skills and ability to explain technical issues to non-technical users.

SOFT SKILLS

• Customer Focus
• Reliability
• Patience
• Attention to Detail
• Team-Oriented

• Provide first-level support for troubleshooting hardware, software, and network issues.
• Assist in the setup, configuration, and installation of workstations, printers, and other office equipment.
• Respond to and resolve user requests through phone, email, or in-person assistance, ensuring prompt and courteous service.
• Perform basic system maintenance tasks, including updates and virus scans.
• Document and track issues using a ticketing system, escalating complex issues to higher-level technicians or engineers when necessary.
• Assist in maintaining inventory of IT equipment and supplies.
• Help with setting up user accounts, passwords, and access rights as needed.
• Perform routine tasks such as installing updates, running diagnostics, and troubleshooting network connectivity issues.
• Support IT team with general administrative tasks, including documentation of processes and procedures.
• Follow company protocols and best practices to ensure security compliance.
• All other duties as assigned within reason.