Level 1 IT Technician

at  Folks VFX

Company Description
Our name says it all - we aim to put our people first and we value the human approach.
Each of our studios have a unique culture that is continuously evolving as we grow. What remains consistent in our approach across locations is the intentional actions we take to ensure each individual feels inspired, welcomed, and empowered to do their best work and show up as their authentic self!
We believe that innovative ideas and incredible work comes to life when we put our values at the forefront of everything we do. These values and behaviors define us. They are our guiding principles that dictate our behavior, help us make decisions and shape our interactions with each other.
These values say who we are and what we stand for.
Job Description
We are seeking a motivated and skilled IT Technician to join our dynamic IT support team. The ideal candidate will have a foundational understanding of Linux systems and a passion for providing exceptional customer service. This role involves troubleshooting and resolving technical issues for end-users, ensuring a seamless IT experience.

WOULD YOU LIKE TO KNOW MORE ABOUT US?

• Join the conversation on LinkedIn
• Have a look at our website
• Get in touch with Manu
  Nothing in this job description restricts the Company’s right to assign or reassign duties and responsibilities to this job at any time. The Company prohibits discrimination in employment against otherwise qualified applicants because of a physical or mental disability and will make reasonable accommodations to enable qualified persons with known disabilities to perform the essential functions of their job consistent with applicable law. The Company will consider qualified applicants with criminal histories in a manner consistent with applicable law

• Provide first-level technical support to users experiencing IT-related issues.
• Diagnose and resolve basic hardware, software, and network problems.
• Manage and oversee the deployment, configuration, and lifecycle management of devices across multiple platforms including Microsoft Intune, macOS (MDM), and Linux.
• Assist with user account management, including creating, modifying, and disabling accounts in Active Directory.
• Utilize ticketing systems to document issues, track resolutions, and maintain records of user interactions.
• Escalate complex issues to higher-level technical support or appropriate teams as necessary.
• Collaborate with team members to improve processes and enhance user support experiences.
• Participate in ongoing training and professional development to stay current with technology trends and tools.
• Assist in maintaining documentation, FAQs, and knowledge base articles for common technical issues and resolutions.
• Perform routine maintenance and updates on systems and applications as directed.
  Qualifications

High school diploma or equivalent; a degree in Computer Science or related field is a plus.

• Previous experience in an IT support role 1- 2 years.
• Basic knowledge of Linux operating systems and command-line interfaces.
• Familiarity with networking concepts (TCP/IP, DNS, DHCP).
• Familiarity with MDM platforms like (Microsoft Intune, Addigy, etc.)
• Strong problem-solving skills and attention to detail.
• Excellent verbal and written communication skills in French and English.
• Ability to work effectively both independently and as part of a team.
• Customer-oriented attitude with a commitment to providing outstanding service.
• Experience with ticketing systems (e.g., ServiceNow, JIRA, Zendesk).
• Basic understanding of scripting languages (e.g., Bash, Python) is a plus.
• IT certifications (e.g., CompTIA A+, Linux+, or equivalent) are desirable.

Additional Information