Level 1 Network Engineer

at  Elio Networks

Elio Networks helps thousands of organizations improve their connectivity & unified communications needs. We are Dublin’s largest fixed wireless internet service provider & provide global fibre connectivity solutions that power the world’s SME & International Corporate businesses. We’re headquartered in Trinity Street, Dublin 2 & have been in business since 2008 so you can learn & develop from our highly experienced team.
Elio Networks is part of D9 Infrastructure whose name was inspired by The UN Sustainable Development Goal #9. Environmental, social, and governance criteria are at the epicentre D9’s approach.
This shows our unwavering commitment to positive progress, improving connectivity globally and environmentally sustainable digital infrastructure. We off set our carbon footprint with Climate Partners & working towards being carbon neutral………ESG is at the heart of all our decisions.
Job Description
The role As an engineer in Elio, you will be joining a team building and managing a fast-growing network in terms of speed, density, span, and customer numbers. You will be expected to understand and work with a combination of various wireless technologies, dark and lit fibre, power technologies, and routers. We aim for a high uptime and quick resolution of any issues. To achieve this, we ensure all NOC members have a broad knowledge of all parts of our network, to allow us to determine a cause, and implement any required fix in as quick as time as possible.Within the NOC, you will be dealing with customers, ensuring that for any touchpoints, they are having the best possible service, whether that be a Pre-Sales question from a salesperson, a provisioning call, or when there is an issue with the connection. You’ll be participating in the on-call rota and be work within any major incident response when/if required.You’ll be given an opportunity to research and experiment, finding new technologies and resources which we can implement to ensure that we can continue to grow and continue to be trusted by our customers.Key Responsibilities
Assist in troubleshooting network issues and outages.
Work with network diagnostic tools and software.
Document network configurations, changes, and problems.
Collaborate with the team to enhance network performance and reliability.
Working with multiple types of wireless equipment, lit and dark fibre as well as routers from multiple vendors.Qualifications
Qualifications

REQUIREMENTS

Bachelor’s degree in computer science, Telecommunications, or related field OR 1-2 years’ experience in a network engineer role, preferably in a WISP environment.
Solid knowledge of wireless communication principles, IP networking, and network diagnostic tools.
Knowledge of TCP/IP networking.
Strong problem-solving skills and customer service orientation.
Experience with Linux, scripting, python, or Java is a plus.
Empathy is an absolute must.
Fluency in English, written and spoken.
Local area knowledge would be beneficial.
Additional Information
We offer excellent career prospects in a dynamic business environment. We offer fantastic benefit packages and the chance to work with a leading connectivity provider. We focus on looking after our people, so they will maintain the excellent service we offer to our customers.
Job Type: Full-time
Job Types: Full-time, Permanent
Pay: From €35,000.00 per year

Additional pay:

• Bonus pay
• Monthly bonus
• Performance bonus

Benefits:

• Bike to work scheme
• Company events
• Company pension
• Gym membership
• Private dental insurance
• Private medical insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Language:

• English (required)

Licence/Certification:

• CCNA (required)

Work authorisation:

• Ireland (required)

Work Location: Hybrid remote in Arbour Hill, Dublin, CO. Dublin
Reference ID: REF23092

Please refer the Job description for details