Level 2 Analyst

at  William Hill

INTRODUCTION

Elevate your career at evoke as a Level 2 Analyst!
Join our team, where your tech knowledge meets responsibility. Respond swiftly to incidents, support field engineers, and ensure seamless communication with third parties. Your ability will shine as you diagnose and manage faults. If you’re a communication maestro with Microsoft systems know-how and a passion for responsible gambling, we want you!

WHO WE ARE LOOKING FOR

We are committed to responsible gambling, and we are looking for people who can support our ethos. To apply to this post, you will

• Excellent communication skills are vital with the assurance and ability to talk to internal and external contacts
• Good knowledge of Microsoft systems is essential, Windows and Networking preferably
• Any knowledge of SQL or Linux would be of benefit
• Knowledge of communication systems and technologies would be of benefit

WHAT YOU WILL BE DOING

• You will handle escalated technical issues from the 1st line support team
• Provide in-depth troubleshooting and resolution of hardware, software, and network problems
• Support and maintain the technical systems and devices, and related peripherals with our retail unit
• Coordinate and resolve incidents within agreed timelines
• Document and track incidents, service requests, and changes in the ITSM tool
• Identify and escalate recurring problems to the Problem Management team
• You will work with other technical teams to ensure seamless service delivery
• Conduct remote and onsite support when necessary

Our roles offer more than just a job, you’ll become part of the William Hill family! We have created an environment where our people can thrive. Check out some of the fantastic benefits on offer –

• Family Support Industry-leading maternity and paternity leave and paid time off if you have caring responsibilities.
• Perks and discounts Discounts at a range of high-street retailers
• Financial Competitive salary, pension, and bonus schemes.
• Health & wellbeing Tools and services to help support your well-being, including support with mental health and financial education. You will also have access to gym discounts and our cycle to work scheme.
• Hybrid working Our employees can work from home up to 80% of the time with 20% of office time built in to ensure we get some face-to-face collaborative team time - and the chance for a coffee and a catch-up