Level 2 End user Support

at  Fiserv Inc

CALLING ALL INNOVATORS – FIND YOUR FUTURE AT FISERV.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

REQUIREMENTS:

• Minimum of 2 years of experience in IT technical support, preferably in on-site support roles.
• Strong knowledge of Windows operating systems (configuration, troubleshooting, basic administration).
• Basic networking skills: device configuration, network connectivity, troubleshooting.
• Desirable experience in setting up and supporting video conferencing systems (Microsoft Teams, Zoom, Webex, etc.).
• Ability to work independently and manage multiple tasks simultaneously.
• Excellent communication skills to interact with users of varying technical expertise.
• IT certifications (CompTIA A+, Microsoft Certified: Modern Desktop Administrator, or equivalent) are a plus.

PREFERRED SKILLS:

• Real-time problem-solving ability.
• Proactive attitude and customer service-oriented approach.
• Ability to work under pressure and adapt to a fast-paced environment.

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

WHAT YOU SHOULD KNOW ABOUT US:

Fiserv is a global leader in payments and financial technology with more than 40,000 associates proudly serving clients in more than 100 countries. As one of Fortune® magazine’s “World’s Most Admired Companies™” 9 of the last 10 years, one of Fast Company’s Most Innovative Companies, and a top scorer on Bloomberg’s Gender-Equality Index, we are committed to innovation and excellence.

• Provide on-site technical support to end-users, primarily in Windows environments.
• Diagnose and resolve hardware and software issues.
• Manage and troubleshoot basic network issues (router/switch configuration, network connection, etc.).
• Install, configure, and update software and hardware on workstations.
• Support and troubleshoot video conferencing systems, including setup, maintenance, and operation during meetings.
• Document incidents, solutions, and procedures using ticket management tools.
• Coordinate with technical teams and vendors to escalate issues when necessary.