Level 2 Support Engineer

at  AllAccess Infotech LLC

COMPANY OVERVIEW

All-Access is an IT managed service provider dedicated to delivering tailored IT management and support solutions. We specialize in help desk support, cloud services, information security, and strategic IT consulting for small to medium-sized businesses.

ABOUT THE ROLE

As a Level 2 IT Support Engineer, you’ll be responsible for providing comprehensive technical support to our clients.
You’ll work independently and collaboratively to troubleshoot complex IT issues, ensure ticket resolution in a timely manner, and proactively monitor systems to prevent potential problems.
By joining this team, you’ll work in a dynamic office environment that fosters continuous learning and professional growth. This role is perfect for you if you want to gain exposure to cutting-edge technologies and refine your technical expertise.

YOUR KEY RESPONSIBILITIES:

· Incident Management and Ticket Resolutions
o Address issues and service requests that relate to all technology, including workstations, servers, tablets, printers, phones, networks, vendor-specific hardware, software, and general administrative tasks.
· Monitoring and Management of System Alerts
o Proactively monitor various IT systems, including servers, networks, and applications, to identify and address potential issues before they escalate.
· Communicate with Customers
· Documentation and Knowledge sharing