Level 2 Support Engineer ( O365/Azure)
at TechBiz Global GmbH
Toronto, ON, Canada -
| Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
|---|---|---|---|---|---|---|---|
| Immediate | 03 Dec, 2024 | Not Specified | 04 Sep, 2024 | 3 year(s) or above | Good communication skills | No | No |
Required Visa Status:
| Citizen | GC |
| US Citizen | Student Visa |
| H1B | CPT |
| OPT | H4 Spouse of H1B |
| GC Green Card |
Employment Type:
| Full Time | Part Time |
| Permanent | Independent - 1099 |
| Contract – W2 | C2H Independent |
| C2H W2 | Contract – Corp 2 Corp |
| Contract to Hire – Corp 2 Corp |
Description:
TechBiz Global GmbH is seeking a Level 2 Support Engineer to join our Customer Success department. As a Level 2 Support Engineer, you will play a crucial role in providing technical assistance and support to our clients, ensuring their satisfaction and success with our products.
- Respond to customer inquiries and provide timely resolutions to technical issues
- Collaborate with the Level 1 support team to escalate complex problems
- Troubleshoot software and hardware issues to identify root causes
- Document support processes and solutions for future reference
- Assist in testing new product features and updates
- 3+ Years of advanced IT support (MSP) experience
- Proficient in PowerShell / scripting.
- Advanced knowledge in server, firewall and networking.
- Advanced knowledge in Cloud technologies like O365, Azure, Exchange, SharePoint &Intune.
- Must be a great communicator.
- Organized & Consistent.
- Team Player.
- Process-driven individual.
Responsibilities:
- Respond to customer inquiries and provide timely resolutions to technical issues
- Collaborate with the Level 1 support team to escalate complex problems
- Troubleshoot software and hardware issues to identify root causes
- Document support processes and solutions for future reference
- Assist in testing new product features and updates
- 3+ Years of advanced IT support (MSP) experience
- Proficient in PowerShell / scripting.
- Advanced knowledge in server, firewall and networking.
- Advanced knowledge in Cloud technologies like O365, Azure, Exchange, SharePoint &Intune.
- Must be a great communicator.
- Organized & Consistent.
- Team Player.
- Process-driven individual
REQUIREMENT SUMMARY
Min:3.0Max:8.0 year(s)
Information Technology/IT
IT - Hardware / Telecom / Technical Staff / Support
Other
Graduate
Proficient
1
Toronto, ON, Canada
