Level 3 Network (NOC) Engineer

at  Nasstar

WE’RE RECRUITING!

As one of the UK’s fastest growing MSPs, we’re on the lookout for a Level 3 Network (NOC) Engineer
Location: Wakefield
Salary: Competitive base + Benefits
Job Type: Permanent
About Nasstar
At Nasstar, we specialise in transformative technology. Our integrated suite of managed services delivers everything from cloud optimisation and application modernisation to networking and self-serve tools. With a consultative approach at our core, we modernise and manage technology to help our clients succeed in today’s business landscape.
With an impressive portfolio of customers, supporting the modern business is what we do, and we’re pretty good at it… if we do say so ourselves! But delivering greater flexibility and improved efficiencies to our clients wouldn’t be possible without the right team on board.
We are lucky enough to be supported by a talented bunch - from technical specialists to marketing consultants, and strategic sales heads. Could you be one of them?
Modernise to maximise
More information about the Nasstar Group and our businesses can be found on their respective websites. Be sure to check out our customer success stories where you can learn more about the industry-leading clients we work with!
www.nasstar.com
About the Role
Reporting to Network Operations Team Leader, you will be designing, engineering and implementation of network service requests, while interfacing with multiple stakeholders. The ideal person for this role will possess excellent communication and problem-solving skills and can work both alone and in team settings. Adherence to industry standards and products is crucial to your success in this role. You will have ownership for build and support of IP networks including routing, switching and network security services whilst ensuring customer satisfaction.
You will also assist in developing and implementing new processes for the diagnosis and resolution of complex faults within the TAC. This role is a hands-on network operation role that provides top service and clear communication, with extensive experience covering network support, implementation and change management.
Responsibilities:
Technical Authority
Working closely with the Network Break-fix team, you will be the primary technical escalation point. You will develop network solution designs to meet a complex mix of customer requirements. Act as a coach providing proactive support and clear technical and customer service direction to the Team. Contributing to architectural documentation as part of high- and low-level network designs for various customers. Preparation and participation in key technical review events during the network deployment life-cycle.
Operations Management
Ensure that all escalated requests are handled in line with agreed service levels. You will take ownership of the TAC queue ensuring that any service requests are handled efficiently and effectively. Ensures that customer communication is managed effectively and in line with customer expectation and any specific contractual SLA agreements. Perform network administration activities to ensure the smooth operation of applications across multiple platforms.
Process Improvement
Work together as a Team to review and continually improve processes. Carry out network capacity reviews provide a permanent solution. Drive automation to reduce implementation failures, manual tasks and therefore improving overall network performance and availability.
Stakeholder Management
Effectively manage and co-ordinate internal and external relationships to meet expectation on change deployment timelines and processes. Contribute to the planning of network infrastructure software releases and schedule configuration changes in a timely fashion to avoid network downtime for customers.

What we are looking for:

• A proven experience working in Network Services including Firewall technologies Fortinet or Palo Alto, Sonic Walls, and other industry recognized firewall technologies.
• Be a self-starter who can show initiative and be comfortable working alone or with collaborating with a team.
• You will be accountable, holding others accountable when required.
• Organisational skills and analytical capabilities.
• A sound understanding of network-based technologies, protocols and you can translate business requirements.
• Manage multiple project requests.
• Good understanding of ITIL and Agile
• Significant experience of Network deployment for LAN / WAN and Data Centres.
• Solid understanding of the OSI and TCP/IP models.
• Networking cabling expertise including Fibre, Copper Ethernet, and configuration as well as networking hardware installation.
• Strong knowledge of network security, not least covering Next Generation and Web Application firewalls.
• Deep understanding of networking protocols and technologies (e.g., IPsec, HSRP, BGP, OSPF, QoS, MPLS, VoIP, etc.).
• Network design knowledge and experience (HLD/LLD).
• Hands-on experience with monitoring, network diagnostic and network analytics tools.
• Understanding of cloud technologies and concepts.
• Mastery of Networking services and components including:
• Local and Wide Area Networking
• Cisco networking to CCNP level
• Juniper networking JNCIP level
• Experience in Scripting and automation tools would be beneficial.
• Experience in configuring, managing, and troubleshooting Access Points – Cisco Meraki, Alcatel APs, FortiAPs.
• Experiencing in configuring, managing, and troubleshooting HP infrastructure (Routers/Switches).
• Experience and knowledge of F5 load-balancers
• Knowledge and awareness of Wireless Technologies (for e.g. SIM only routers)
• Scripting (Python, ANSIBLE) desirable.

What you can expect from us:
At Nasstar, we know the importance of looking after our employees – after all, it’s the team that underpins our business!
In addition to a competitive salary, supportive teams, and a real opportunity to progress in your career with a forward-thinking organisation, our benefits package includes:
25 days’ holiday (excluding bank holidays)
Flexible working – it’s important to maintain a work/life balance, as such, we will consider any written request for flexible working
Virtual working – we practice what we preach and empower our people to work remotely
Top tech – Leading services and solutions aren’t just for our clients; we supply best-of-breed software and hardware for all our staff too
4x annual salary life assurance
Health cash plan
Retail discounts and other perks from major brands
Reasons to choose a career with Nasstar:
We recognise and understand the importance of creating a work environment that supports personal development, enabling individuals to reach their full potential and go beyond what they thought was possible. With so many diverse roles across the company, an excellent Apprenticeship scheme, and several training and development programmes available, the opportunities for growth are endless.
Which career path will you choose?
Equal Opportunities:
Our ultimate goal is to create an environment where diversity is not only welcomed but celebrated, where every employee feels a sense of belonging, and where our collective differences drive our collective success.
By embracing diversity, practicing inclusion, and striving for equity, we aim to be a leader in our industry and a model for organizations worldwide.
Diversity is not just a statement; it’s our way of life at Nasstar.
A note for agencies:
Nasstar has an in-house recruitment team who work hard to successfully find the very best candidates. Therefore, we cannot accept agency submissions for any of our roles

Please refer the Job description for details