Liaison and operations analyst (12 month Fixed term contract)- Hybrid

at  Jisc

JOB TITLE: Liaison and operations analyst - HYBRID
Closing date: 28/02/2025
Jisc Grade: CSS2
Salary: £25,750 per annum negotiable depending on experience
Hours: 35 hours per week - 9 am to 5pm
Contract: 12 month Fixed term contract
Reports into: Liaison and operations manager
Location: Hybrid - A blend of working from home and your nominated hub office, we have hubs in London, Bristol, Manchester and Oxford. Specific patterns for working in the office are not mandated, and the frequency of time worked in the office is agreed with your manager. Meeting in person is something we value so you may need to travel on occasion to any of our hub offices.

KEY SKILLS AND EXPERIENCE:

• As you are liaising with colleagues and external contacts, it is important that you have excellent communication skills and you’re able to confidently deal with customers at all levels of seniority
• Demonstrable experience of delivering excellent customer service is essential
• Knowledge of the HE sector and HESA data would be advantageous
• Proficient in the use of products in the Microsoft Office suite, particularly Word and Excel
• Problem solving – the ability to assimilate information from various sources and use reasoning skills when conducting analysis
• You will be a highly organised individual, who can plan work and ensure tasks are completed within timescales
• Self-directed, proactive, able to prioritise own workload and work on own initiative; know to escalate when necessary
• Minimum A-Level (Grade A-C) or equivalent, or relevant work experience is required

ABOUT THE ROLE:

You will be responsible for delivering outstanding customer support to our HE provider customers involved in the collation and submission of HESA data requirements. You will develop and maintain good working relationships with HE providers and other external stakeholders as well as other staff within Jisc.

RESPONSIBILITIES WILL INCLUDE:

• Delivering outstanding support to our customers and ensuring issues are dealt with efficiently and effectively. We take our time to understand the customer to ensure the response given is suitable for the audience, as well as having the ability to convey complex information.
• Developing and maintaining a high level of knowledge of HESA’s (Higher Education Statistics Agency) records and systems, including the specification of data collections.
• Having oversight of data collections including ensuring adherence to the data collection schedule, supporting providers progress during the collection, quality assurance and supporting the delivery of data to external users in a timely manner.
• You will work with other staff across the organisation; to keep abreast of system developments and keep the sector informed, as well as benefiting from the knowledge of colleagues to assist in resolving providers queries.
• You will use your understanding of the sector to initiate and influence change within the company; acting as the voice of the provider to ensure that the change is to the benefit of the sector.
• Maintaining up-to-date guidance for all HESA collections and making improvements to guidance following feedback from the sector. This can involve working with external stakeholders to understand data requirements. Support the change process to implement agreed changes to data collections, as well larger review activity that can result in fundamental changes to the data specification.
• Liaison are an outward facing part of the company and therefore, we help to maintain our reputation in the sector. You will build relationships with providers and as well as being involved in the onboarding of new providers to ensure that they understand their data requirements.