Library and Learning Services Officer

at  Chisholm Institute

As a Library and Learning Services Officer, you will provide seamless frontline service, enriching the student experience and supporting students to achieve their study goals.
The role focuses on providing support to students and staff to access appropriate library resources, provide technical support as a first point of contact and respond to customer enquiries across numerous service channels.
The position will provide support services to Chisholm libraries as required by business operations.

KEY ACCOUNTABILITIES INCLUDE:

• Respond to customer enquiries as a first point of contact across numerous service channels including face to face, email, phone and online
• Respond to and actively problem-solve general customer enquiries about a diverse range of Chisholm services including student support and engagement, enrolment procedures, classroom locations, basic course information, and library information
• Conduct basic library orientation for students
• Provide basic technical support by responding to users’ routine computer requests that are submitted by phone, helpdesk or in person
• Carry out reference interviews and help students to locate appropriate resources for their needs
• Undertake rostered desk duties to facilitate access to information resources available in the Library

ABOUT US

Chisholm is one of the largest vocational training providers in the state with a team of over 1,400 dedicated staff supporting 41,000 students who choose to study at Chisholm and training at our modern campuses across Melbourne’s southeast and online. We partner with governments, educational institutes, and businesses worldwide, sharing our expertise in vocational education.
We offer over 400 courses that include nationally accredited pathways from secondary school programs and short courses, through to certificates, diplomas, and degrees.
At Chisholm, we embrace differences in gender, age, ethnicity, race, cultural background, disability, religion, and sexual orientation. We know that diversity and inclusion help us to attract, recruit, engage and retain a team of talented people.

Please refer the Job description for details