Library Officer (Services)

at  NLB National Library Board

[What the role is]
The National Library Board (NLB) nurtures Readers for Life, Learning Communities and a Knowledgeable Nation by promoting reading, learning and history through our network of 28 libraries across Singapore, the National Library and the National Archives of Singapore.
At NLB, you can look forward to a flexible, hybrid work environment with rewarding, impactful deliverables that improve the lives of the community. With caring colleagues, you will be in an ideal environment for professional development, innovation and impact.

We can offer you:

• A chance to Impact the Community, bridge gaps and empower everyone with the opportunity for learning and discovery.
• An opportunity to Innovate and Push Boundaries. We value ideas, curiosity and a passion for innovation to transform our libraries and archives.
• An organisation that Cares for your Growth and Wellbeing through investment in staff development and wellbeing in a supportive and collaborative environment.

[What you will be working on]

Job Responsibilities

• Guide customers on library etiquette, and promote library collection and services
• Provide physical and digital collection and service recommendations, engaging library patrons through programmes (like book displays, storytelling, tours, displays and roadshows)
• Provide support in collection maintenance and development, e.g. collection analysis, promotion, screen new arrivals
• Prepare for and facilitate programmes, exhibitions and outreach, including coordination with partners/volunteers, publicity and overseeing the set-up / teardown (e.g. story-telling, book clubs, community programmes).
• Assist branch manager in community engagement e.g. coordinating content development for the Community Wall and refresh on quarterly basis.
• Recruit and train volunteers, and work with them on various volunteer opportunities in the library/outreach
• Handle customer queries, issues and feedback according to service standards and standard processes.

[What we are looking for]

Requirements

• Good customer service and engagement skills
• Good communication and interpersonal skills
• Ability to work independently
• Comfortable with using technology to conduct programmes and design posters
• Comfortable with facing the public of all ages (in the context of a programme)
• Ability to adapt quickly to changes due to iterative nature of new services
• Ability to carry out mobile frontline services e.g. attendance taking for programmes and guide library users on NLB mobile app etc.
• Ability to provide logistics support for programmes
• Willing to travel to other libraries to support programmes
• Candidate will be required to perform shift work and work on weekends and occasionally on public holidays

Please highlight any other skills that you might have for example, data analytics, design, etc.
You will be based at one of the public libraries.
Successful applicants will be appointed on a two-year contract in the first instance.

• Guide customers on library etiquette, and promote library collection and services
• Provide physical and digital collection and service recommendations, engaging library patrons through programmes (like book displays, storytelling, tours, displays and roadshows)
• Provide support in collection maintenance and development, e.g. collection analysis, promotion, screen new arrivals
• Prepare for and facilitate programmes, exhibitions and outreach, including coordination with partners/volunteers, publicity and overseeing the set-up / teardown (e.g. story-telling, book clubs, community programmes).
• Assist branch manager in community engagement e.g. coordinating content development for the Community Wall and refresh on quarterly basis.
• Recruit and train volunteers, and work with them on various volunteer opportunities in the library/outreach
• Handle customer queries, issues and feedback according to service standards and standard processes