Library Services Adviser

at  Anglia Ruskin University

ABOUT ARU:

ARU is a global university transforming lives through innovative, inclusive and entrepreneurial education and research. ARU holds a Gold award for the quality of its education, awarded through the Teaching Excellence Framework (TEF).
ARU’s research institutes and four faculties bridge scientific, technical and creative fields. We deliver impactful research which tackles pressing issues and makes a real difference to our communities. Our academic excellence has been recognised by the UK’s Higher Education funding bodies, with 16 of our research areas assessed as world leading. We are the largest provider of Nursing, Midwifery, Health and Social Care students in the East of England, and we are also among the UK’s leading universities for degree apprenticeship provision, working with hundreds of employers across the UK.

GUIDANCE NOTES:

For a list of key requirements, please download the Job Description and Person Specification above. To apply for this role please demonstrate how your skills and experience match the criteria in the person specification.
Job Category

Administrative
Vacancy Type

Permanent
Employment Type

Part time
Salary From

£26,038 p.a. pro rata
Salary To

£29,659 p.a. pro rata
Location

Cambridge
Faculty/Prof Service

Student & Library Services
Ref No
3296
Closing Date
03/02/2025

Experience and skills we are looking for:

• Excellent interpersonal skills and enjoy working in a customer focussed environment
• IT literate with good knowledge of Microsoft Office applications
• Flexible approach with problem solving skills
• Must have previous experience working in a customer service environmen

The library provides a modern, comprehensive service in support of teaching, learning and research, blending the provision of traditional services with a flexible and innovative approach to service delivery.
With two A Levels or equivalent, you will join our Cambridge team answering first line enquiries which include basic IT enquiries. You will be timetabled for frontline enquiry work and customer support which is provided in person, by telephone, and online via email or chat. A proportion of your time will be spent working on stock tasks including checking lists, scanning books and articles, and buying then logging new items of stock as it arrives. You’ll participate in a range of other tasks relating to the circulation of our stock and management of our spaces, as well as other duties and projects on a rotational basis.

Experience and skills we are looking for:

• Excellent interpersonal skills and enjoy working in a customer focussed environment
• IT literate with good knowledge of Microsoft Office applications
• Flexible approach with problem solving skills
• Must have previous experience working in a customer service environment

The post holder will have the option to choose to work either 9.00-13.00 or 10.00-14.00 Monday-Friday. There may be occasional Saturday or evening work to cover Open Days and other events.
Informal enquiries can be made to Judith Wells, Customer Service Manager at Judith.Wells@aru.ac.uk or on 01223 698312
Find out more about working with us and how we recruit.
We have an agile working culture and offer an extensive range of benefits including generous holiday entitlement, occupational pension schemes, training and development opportunities, travel to work scheme and a competitive relocation package. Visit our benefits page for full details.