License Operations Analyst

at  Kantata

THE COMPANY

The Kantata Cloud for Professional Services™ gives businesses the clarity, control, and confidence they need to optimize resource planning and elevate operational performance. Our purpose-built software is helping over 2,500 professional services organizations in more than 100 countries focus on and optimize their most important asset: their people. By leveraging Kantata, professionals gain access to the information and tools they need to win more business, ensure the right people are always available at the right time, and delight clients with exceptional project delivery and outcomes.
Kantata is well-capitalized, hiring, and growing our loyal and diversified customer base faster than we ever have. Most importantly, we have a clear vision of where we’re going and how to get there. (Hint: It involves you.) Did we mention that Kantata is also an awesome place to work? You’ll have the opportunity to work in a dynamic environment with a team that loves what they do. A talented team, great perks, and an amazing culture = an employee-rated Best Place to Work!

THE OPPORTUNITY

We are seeking a highly organized and detail-oriented License Operations Analyst to join our growing team. In this role, you will be responsible for managing the activation and deactivation of licenses for our Kantata OX and SX platforms. You will play a critical role in ensuring our customers have a seamless experience accessing our software.

QUALIFICATIONS:

• Bachelor’s degree in Business Administration or a related field.
• 1-2 years of experience in a similar role, preferably in the software industry.
• Strong understanding of software licensing models and practices.
• Proficiency in Salesforce or other CRM systems.
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to work independently and as part of a team.
• High attention to detail and accuracy.

• Process customer license orders accurately and efficiently, including new activations, upgrades, downgrades, and renewals.
• Manage license deactivations and terminations, ensuring compliance with company policies and contractual obligations.
• Maintain accurate records of all license transactions in our Salesforce and internal systems.
• Collaborate with Sales, Customer Success, and Finance teams to ensure smooth order processing and revenue recognition.
• Troubleshoot licensing issues and resolve customer inquiries related to activations and deactivations.
• Assist in the development and improvement of license management processes and procedures.
• Stay up-to-date on Kantata product offerings and licensing models.
• Generate reports on license usage and key performance indicators.