Licensing Officer

at  Insurance Council of Manitoba

Resumes can be forwarded by email to hroffice@icm.mb.ca. No telephone or in-person inquiries please. Only candidates selected for an interview will be contacted. Qualified applicants are invited to submit their cover letter and resume by end of day February 6, 2025. Start date as soon as possible.
The Insurance Council of Manitoba recognizes the importance of building an exemplary public service reflective of the citizens it serves, where diverse abilities, backgrounds, cultures, identities, languages and perspectives drives a high standard of service and innovation. The Insurance Council of Manitoba supports equitable employment practices and promotes representation of designated groups (women, Indigenous people, persons with disabilities, visible minorities). Applicants may request reasonable accommodation related to the materials or activities used throughout the selection process.

POSITION SUMMARY, REPORTING AND SALARY

The LO works as part of an integrated team to analyze and process licence applications and renewals; assisting with registering stakeholders online; answering questions; and providing assistance. The LO primarily interacts with licence holders with some interaction with the general public.
Reporting: Direct Report of the Director, Licensing
Salary range: $43,900.00 - $59,400.00
Hours: Monday – Friday 8:30am – 4:30pm (1 hour lunch)
Location: 466 – 167 Lombard Avenue, Winnipeg, MB R3B 0T6

SKILL REQUIREMENTS

• Strong team player with the ability to collaborate effectively with colleagues
• Excellent time management skills with a proven ability to meet deadlines and manage individual tasks
• Pays great attention to detail and accuracy; well organized
• Conveys good work ethic and attributes
• Extremely punctual and dependable
• Able to communicate clearly, concisely and professionally in writing and orally
• Self-motivating and able to manage multiple priorities
• Able to calmly diffuse situations in a professional manner
• Ability to multi-task without derailing concentration on any specific task
• Good typing skills
• Stays on task and interacts positively with people
• Able to maintain strict confidentiality

PROCESS LICENCE APPLICATIONS ADHERING TO COMPLIANCE REQUIREMENTS

• Ownership of Licensing Applications: Review and process licensing applications for all insurance classes using documented licensing procedures; Ensure the applicant is registered in the portal, and update content based on their application input.
• Support the Licensee: Monitor individual applications and/or files to ensure appropriate support is available to the licensee and/or applicant.
• Additional Occupations: Analyze the licensing file when an additional occupation is brought forward determining if review by Council is required and a condition imposed on the licence.
• Provide Recommendations: Make recommendations for effective and efficient handling of applications to the Department Manager/Director.
• Confidentiality: Maintain confidential client files according to Insurance Council of Manitoba policies.
• Act as Liaison: Liaison with other jurisdictions to determine suitability on licensing applications.

LICENCE HOLDER REQUIREMENTS

• E&O Terminations: Review disqualified E&O files and assist with sending out formal disqualified letters.
• Continuing Education: At the direction of the Senior Licensing Officer, send approval letter/email and maintain all CE requests for individual approval and for ACP. Handle inquiries concerning CE matters from ACP’s (Accredited course providers) and licensees. Manage and maintain current ACP contacts in ICM’s databases.

EDUCATION AND KNOWLEDGE REQUIREMENTS

• High School diploma and post-secondary education in Business Administration
• At least 3 years’ experience in a professional office environment
• Preferred: One years’ experience in a related field
• Proficient with a PC Computer system
• Proficient in MS Office; Excel, Word, and Outlook
• Working knowledge of proprietary office systems
• Working knowledge of common use office equipment
• A basic working knowledge of the Insurance Act and regulations is considered an asset
• Preference to persons who have worked in a regulatory environment involving consumer protection

SPECIAL REQUIREMENTS

• Must pass a criminal record check and be legally entitled to work in Canada
  Job Types: Full-time, Permanent
  Pay: $43,900.00-$59,400.00 per year

Benefits:

• Dental care

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Location:

• Winnipeg, MB R3B 0T6 (preferred)

Work Location: In person
Application deadline: 2025-02-0