Life Sciences Senior Site Specialist

at  Thermo Fisher Scientific

JOB DESCRIPTION

As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner, and safer. Unity Lab Services provides a single source for integrated lab service, support, and supply management. Our customized service offerings and world-class service experts have the flexibility and experience to uniquely address our customer’s laboratory’s business needs.

EDUCATION

High school diploma or equivalent required.

EXPERIENCE

2 years of related experience within a laboratory setting is preferred. Experience working in customer service is also a plus. DOT/IATA shipping experience useful.

KNOWLEDGE, SKILLS, ABILITIES

• Able to read, write, and speak English fluently
• Strong verbal and written communication skills, and desire to deliver excellent customer service. This includes maintaining a professional appearance and demeanor in all interactions and upholding Thermo Fisher Scientific’s values, including confidentiality.
• Possesses a strong desire to serve the customer, and the interpersonal skills to collaborate with various levels of personnel at the customer site.
• Independently operates handheld scanners to enter data in various systems as needed; as well as analytical skills to reconcile reports.
• Demonstrates computer proficiency and possesses intermediate skills in Microsoft Office suite of software.

PHYSICAL REQUIREMENTS / WORK ENVIRONMENT

• Works primarily at customer sites, which may require independent work. Work areas may include spaces where chemical-based allergens are in use (such as penicillin, tetracycline, etc)
• Personal protective equipment may be worn, including lab coats, coveralls, hoods, facemasks, hairnets, safety gloves, safety shoes, bump hats, and/or safety glasses.
• Regularly lift 30 - 40lbs, and up to 50lbs occasionally.
• Regularly use equipment including pushcarts, pallet jacks, mobile cylinders, forklifts, etc. to push/pull up to 100lbs
• Regularly required to stand, walk and conduct manual material handling (twisting, bending, reaching, lifting, etc.) for prolonged periods.
• Work in environments with varied temperatures (cold rooms, outside, etc.)
• Ability to work overtime, as needed.

• Inventory/order management, on-site program replenishments and disbursements, receiving, put-away, stock rotation, cycle counts, order entry and expediting, customer service call resolution, product returns, and backorder processing
• Perform laboratory services such as glassware processing, autoclaving, biological waste processing, and chemical inventory receipt/reconciliation
• Be involved with safety programs such as hazard identification, inspections and incident reporting/investigation
• Reception Desk, Dock management, shipping, receiving and delivery.
• May perform other responsibilities as assigned by management