Lifecycle Marketing Representative

at  Userful Corporation

LIFECYCLE MARKETING REPRESENTATIVE

Userful accelerates digital transformation for enterprise IT with a suite of applications on a single platform. Innovating at the intersection of operations technology and unified communications, Userful improves collaboration and productivity for optimized mission-critical and core workflows. Built on IT standards and protocols, the Userful Infinity Platform is centrally managed, scalable, secure, and future-proofed. Its software-defined architecture reduces total cost of ownership (TCO) and eliminates operational silos. Userful partners with leading global companies powering a technology ecosystem that ensures seamless integrations and end-to-end interoperability. A multinational company with headquarters in Austin, Texas, and Calgary, Alberta, Userful supports customers in more than 100 countries around the world.
Userful’s solutions have won multiple awards, secured strategic global partnerships, and has been deployed in countless fortune 500 and notable companies globally including, Audi, HP, Samsung, LG, Unilumin, Comcast, Coca-Cola, Wayfair, Ford, Dell, the Calgary Tower and more!

POSITION SUMMARY

We’re seeking a part-time, high-energy individual to join our fast-paced startup to nurture and cultivate growth within our existing customer base through renewals and expansions. This role is ideal for an individual with entry-level Marketing experience or education.
Initially, this role will be part-time, with the potential to transition to full-time based on performance and business need.
As the Lifecycle Marketing Representative, your role will focus on calling our existing customers and talking about the significant value & benefits of transitioning to our new platform. You will be supported by a seasoned team from marketing, sales, product marketing, and other departments to help you succeed through training, messaging, and practicing using scripts.

QUALIFICATIONS

• 1-2 years of experience in a customer-facing role such as renewals or account management (preferred but not required)
• Bachelor’s degree in Business Administration, Marketing, Communications, or related field (preferred but not required)
• Strong communication and interpersonal skills
• Excellent presentation and persuasion skills
• Strong organizational and time-management abilities
• Effective in both independent and team environments
• Strong analytical skills and attention to detail
• Ability to build rapport and trust with customers

• Conduct outbound calls to legacy customers to initiate conversations about platform migration.
• Articulate the key benefits and advantages of the Infinity platform
• Address customer concerns and objections effectively and customize messaging to resonate with specific customer needs
• Provide high-level guidance on the migration process
• Enter information from the customer discussions into our CRM (HubSpot)