Lifestyle Coordinator

at  FirstService Residential

Are you the missing piece? As North America’s leading property management company, we know the value of fitting in with a local team, of being part of a well-oiled machine, but empowered to act when needed. We are looking for energetic, adaptable people who understand that they are part of something larger and want a long-lasting career creating human connections. Our associates are the reason for our success, so we recruit quality people who will always do what’s right and build great relationships with the residents of the communities we serve. At FirstService Residential, we live our values every day. If you are passionate about helping people live better lives and are looking for an environment with room for career growth, you’re in the right place!
Job Responsibilities
The Lifestyle Coordinator is responsible for interacting with customers, organizing and providing various forms of information, cash handling/balancing, and using a variety of communication skills while demonstrating the associated proficiency in typing and grammar.
Essential Duties & Responsibilities

The job duties listed are typical examples of the work performed by positions in this job classification. Not all duties assigned to every position are included, nor is it expected that all positions will be assigned every duty.

• Regular attendance and punctuality
• Day to day operations of the Lifestyle Program and maintaining an orderly, welcoming and professional environment.
• Responding to residents’ requests and concerns with prompt friendly professional service. Recording, organizing and responding to resident questions and request as pertaining to the Lifestyle Program.
• Assist Community Clubs/Groups with activities as needed.
• Assist with set-up, including audio/visual needs for Vendor presentations as needed.
• Answer telephone calls from residents and outside vendors and entertainers.
• Set-up and manage group ticket sales/trip to sporting events and entertainment venues.
• Answer questions on a variety of subjects from residents and potential residents.
• Ensure timely and accurate completion of all administrative duties.
• Project and promote a positive community and company image.
• Coordinate, create, prepare and sell event tickets.
• Create, maintain and update Lifestyle Event spreadsheet.
• Set-up and participate in Lifestyle Events and Vendor Programs as required.
• Work with Lifestyle Volunteers and Vendors as needed.
• Special projects as requested by Lifestyle Director.
• Assist in promoting, selling and managing Vendor Program as needed

Additional Duties & Responsibilities

• Practice and adhere to FirstService Residential Global Service Standards.
• Conduct business at all times with the highest standards of personal, professional and ethical conduct.
• Perform or assist with any operations as required to maintain workflow and to meet schedules. Notify supervision of unusual equipment or operating problems and the need for additional material and supplies.
• May participate in any variety of meetings and work groups to integrate activities, communicate issues, obtain approvals, resolve problems and maintain specified level of knowledge pertaining to new developments, requirements, policies, and regulatory guidelines.
• Ensure all safety precautions are followed while performing the work.
• Follow all policies and Standard Operating Procedures as instructed by Management.

• Perform any range of special projects, tasks and other related duties as assigned.

• • Develop/maintain community relationships and resources to diversify lifestyle programs.
• Provide direction and focus to Lifestyle Committee.
• Plan, coordinate and implement programs, classes, travel, fitness, aquatics, community- wide events.
• Assist in communicating club/group information to the community.
• Develop emails, social media, etc. on Lifestyles.
• Manage Lifestyle Program budget.
• Coordinate rentals of facilities and amenities to residents, etc.
  Supervisory Responsibility
  This position does not require any supervisory responsibilities

Education & Experience

• Minimum of 2 years’ experience in a customer service role; experience coordinating activities and events a plus

Knowledge, Skills & Proficiencies

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.

• Excellent customer service, interpersonal and organizations skills.
• Ability to multi-task, work in a fast paced environment and manage multiple projects simultaneously.
• Must be proficient in Microsoft Word, Excel, and have overall good computer skills.
• Demonstrated knowledge of audio/visual equipment.

Tools & Equipment Used
Computer and peripherals, standard and customized software applications and tools, and usual office equipment.
Physical Requirements / Working Environment

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Position involves sitting, standing, stooping, kneeling, pushing, shoving, lifting, carrying and moving objects that can weigh up to 25 lbs. This movement can occur throughout the day. Must also be able to climb several flights of stairs if necessary.
• Must be able to sit and stand for extended periods of time.
• Must be able to communicate both on the phone and in person with our clients in order to resolve issues and manage the business.
• Must have finger dexterity for typing/using a keyboard.
• Must be mobile enough to move around both the office in order to make copies, send mail and faxes and to walk around the property. This could include lengthy walks on uneven areas.
• Talking and hearing occur continuously in the process of communicating with guests, supervisors, and other associates.
• Capable of working extended hours, to include evenings, weekends and holidays as necessary.
• This position may alternate between working indoors in a controlled climate and with proper lighting, to an outdoors setting with variable climate and lighting.
• Must be able to interact with all types of individuals, be mentally alert, detail oriented, and with good reasoning skills.
• Must be able to work on more than one assignment at a time with frequent interruptions, changes and delays. Must be able to remain focused and work effectively, efficiently, and cheerfully under such circumstances. For safety reasons, employee must remain alert to working conditions and aware of safety, health, and environmental concerns.
• Must be able to work effectively and cheerfully in an environment which may be stressful due to adversarial situations resulting from the proper performance of duties

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Hours over and above normal office hours will occur, including evenings, holidays, and some weekends. Schedule is subject to change based on business needs.
Travel
N/A
Disclaimer
The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.

The job duties listed are typical examples of the work performed by positions in this job classification. Not all duties assigned to every position are included, nor is it expected that all positions will be assigned every duty.

• Regular attendance and punctuality
• Day to day operations of the Lifestyle Program and maintaining an orderly, welcoming and professional environment.
• Responding to residents’ requests and concerns with prompt friendly professional service. Recording, organizing and responding to resident questions and request as pertaining to the Lifestyle Program.
• Assist Community Clubs/Groups with activities as needed.
• Assist with set-up, including audio/visual needs for Vendor presentations as needed.
• Answer telephone calls from residents and outside vendors and entertainers.
• Set-up and manage group ticket sales/trip to sporting events and entertainment venues.
• Answer questions on a variety of subjects from residents and potential residents.
• Ensure timely and accurate completion of all administrative duties.
• Project and promote a positive community and company image.
• Coordinate, create, prepare and sell event tickets.
• Create, maintain and update Lifestyle Event spreadsheet.
• Set-up and participate in Lifestyle Events and Vendor Programs as required.
• Work with Lifestyle Volunteers and Vendors as needed.
• Special projects as requested by Lifestyle Director.
• Assist in promoting, selling and managing Vendor Program as neede

Additional Duties & Responsibilities

• Practice and adhere to FirstService Residential Global Service Standards.
• Conduct business at all times with the highest standards of personal, professional and ethical conduct.
• Perform or assist with any operations as required to maintain workflow and to meet schedules. Notify supervision of unusual equipment or operating problems and the need for additional material and supplies.
• May participate in any variety of meetings and work groups to integrate activities, communicate issues, obtain approvals, resolve problems and maintain specified level of knowledge pertaining to new developments, requirements, policies, and regulatory guidelines.
• Ensure all safety precautions are followed while performing the work.
• Follow all policies and Standard Operating Procedures as instructed by Management.
• Perform any range of special projects, tasks and other related duties as assigned

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Position involves sitting, standing, stooping, kneeling, pushing, shoving, lifting, carrying and moving objects that can weigh up to 25 lbs. This movement can occur throughout the day. Must also be able to climb several flights of stairs if necessary.
• Must be able to sit and stand for extended periods of time.
• Must be able to communicate both on the phone and in person with our clients in order to resolve issues and manage the business.
• Must have finger dexterity for typing/using a keyboard.
• Must be mobile enough to move around both the office in order to make copies, send mail and faxes and to walk around the property. This could include lengthy walks on uneven areas.
• Talking and hearing occur continuously in the process of communicating with guests, supervisors, and other associates.
• Capable of working extended hours, to include evenings, weekends and holidays as necessary.
• This position may alternate between working indoors in a controlled climate and with proper lighting, to an outdoors setting with variable climate and lighting.
• Must be able to interact with all types of individuals, be mentally alert, detail oriented, and with good reasoning skills.
• Must be able to work on more than one assignment at a time with frequent interruptions, changes and delays. Must be able to remain focused and work effectively, efficiently, and cheerfully under such circumstances. For safety reasons, employee must remain alert to working conditions and aware of safety, health, and environmental concerns.
• Must be able to work effectively and cheerfully in an environment which may be stressful due to adversarial situations resulting from the proper performance of dutie